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Experienced Customer Service Advisor

Do you have the drive to deliver exceptional customer service?

You will play a pivotal role in the continued success and aggressive growth plans of the business, through the delivery of outstanding customer service. The Network Support team is for people who shine, have a passion for outstanding customer service and can influence the service they offer.

Key areas you’ll need to fulfil are…

• Provide technical support across our mobile and fixed line products up to a third line standard

• Provide support in team as a senior to help your peers resolve and escalate queries

• Provide an exceptional level of customer service across our full telephony product portfolio

• Liaise with external suppliers to ensure that internal and external service level agreements are adhered

• Develop and maintain excellent relationships with customers, plus internal and external stakeholders

Team members must be a team player, have strong organisational skills, experience of working in a fast-paced customer centric environment and an ability to learn the technical aspects of telephony.

To apply for this role, please complete the form and upload your CV below.

 

Job Application

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