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Customer Service and Network Support

Do you have the drive to deliver exceptional customer service?

An award-winning employer and telecoms company is looking for a Customer Service Advisor to join their busy customer service team. Exceptional service sits at the heart of their business.

You will play a pivotal role in the continued success and aggressive growth plans of the business, through the delivery of outstanding customer service. The Customer Service team is for people who shine; live and breathe their company values; and can influence the service they offer.

Six key areas you’ll need to fulfil are…

  • Supporting customers in the day-to-day management of their accounts
  • Resolving any queries & providing advice to both customers and account managers (by telephone and email)
  • Provide an exceptional level of customer service across our full product portfolio
  • Liaise with external suppliers to ensure that internal and external service level agreements are adhered
  • Develop and maintain excellent relationships with customers, plus internal and external stakeholders

With our ambitious growth plans we are looking for an individual who has the passion to deliver outstanding customer service, excellent communication, strong organisational/time management skills and a team player.

We offer a competitive salary + company wide bonus schemes + benefits.

As a company, we are social, ethical, responsible and most importantly, customer and employee focused. As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, gym, pool table & a lively social scene.

To apply for this role, please complete the form and upload your CV below.

 

Job Application

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