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IT Operations Engineer

Are you a quick thinking, motivated person with a genuine passion for delivering good customer service & problem solving?

We have a fantastic opportunity for one talented IT Operations engineer to join our growing business to support both internal and external customers. Here are the key responsibilities for the role.

  • First port of call for customers and colleagues experiencing technical IT issues over the phone and via email
  • Perform 1st line telephone diagnostics and remote technical support
  • To fix and troubleshoot reported IT issues quickly and professionally to agreed service level agreements (SLA).
  • To escalate issues to 2nd or 3rd tier Analysts as and where appropriate
  • To update CRM system in an effective and timely manner
  • To develop and maintain excellent relationships with customers and become a trusted source of advice
  • To offer tailored professional advice and support for customers
  • To liaise with all members of IT services to enable quick support and advice for all aspects of IT
  • To maintain current and expert knowledge of the fast paced and ever-changing IT world
  • To continue personal professional development through training on relevant product and business knowledge
  • Carry out other reasonable tasks as required by the business

To be considered for this opportunity, you must have previous helpdesk experience and have working knowledge and/or experience of various technologies, particularly Microsoft Windows Server 2012, Exchange, SBS, HP, Dell Servers, Office 365, Vmware & Hyper V. MCP qualifications would be advantageous as would experience with configuring routers.

As a company we are social, ethical, responsible and most importantly – customer and employee focused.  As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.

To apply for one of these roles, please complete the form and upload your CV below.


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