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Provisioning Team Leader

Do you have a drive to deliver exceptional customer service?

Leading our busy provisioning team, we need you to lead from the top to provide a professional, informative and welcoming experience for all Excalibur customers. In keeping with our motto “does the customer know?”

An experienced communicator on all levels, you will manage the team to drive and motivate them to deliver their individual and team KPI’s while ensuring the company SLA’s are being met.

Five key areas you’ll need to fulfil are…

  • Responsibility for the day to day management and development of the Provisioning team. Monitoring performance against KPIs and ensuring the team are equipped to meet SLAs
  • Pro-actively and regularly reviewing quality of service, internally and externally, implementing appropriate measures to improve where necessary
  • Leading and motivating the team to deliver excellent customer service at all times and monitor customer interaction for quality
  • Establish and maintain 3rd party escalation contacts and relationships
  • Drive continuous service efficiencies and improvement with the team through process and system enhancements

 

With ambitious growth plans we are looking for individuals who have extensive experience in managing a team, passion to deliver outstanding customer service, excellent communication and organisational skills and to be a team player, willing to roll your sleeves up and get stuck in.

We offer competitive salaries + companywide bonus schemes.

As a company we are social, ethical, responsible and most importantly, customer and employee focused. As well as the employee benefits you might expect from an aware winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.

To apply for this role, please complete the form and upload you CV below.

 

Job Application

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