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Senior Customer Service Advisor

Do you have the drive to deliver exceptional customer service?

An award-winning employer and telecoms company is looking for a Senior Customer Service Advisor to join their busy customer service team. Exceptional service sits at the heart of their business.

You will play a pivotal role in the continued success and aggressive growth plans of the business, through the delivery of outstanding customer service. The customer team is for people who shine; live and breathe their company values; and can influence the service they offer.

Six key areas you’ll need to fulfil are…

  • Providing day to day support to the Head of Operations and become an escalation point for the rest of the team.
  • Having the ability to work on your own initiative, making bold decisions whilst becoming an industry expert for our customers.
  • Supporting the Head of Operations in improving and implementing processes
  • Provide an exceptional level of customer service across our full product portfolio
  • Be a key contact to our key external suppliers to ensure that internal and external service level agreements have adhered
  • Develop and maintain excellent relationships with customers, plus internal and external stakeholders

With our ambitious growth plans we are looking for an experienced customer service individual who has the passion to deliver outstanding customer service, delivers excellent communication, has organisational/time management skills and wants to progress their career to the next level.

As a company, we are social, ethical, responsible and most importantly, customer and employee focused. As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.

To apply for this role, please complete the form and upload your CV below.

 

Job Application

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