In line with our business continuity plan, our service team are now fully working from home. With this in mind, please be aware that there’s a chance you will hear some form of background noises while on a call to a member of our team. We will continue to work tirelessly to support you, but please don’t be surprised by the occasional dog bark or chatter!
We realise that you may be in the same boat, so please don’t worry about this at all, we continue to look forward to supporting you.
On a separate note, thank you for continuing to e-mail our service team rather than telephone, this has allowed us to resolve issues quickly and efficiently during this busy period. Thanks again for your patience and following our request.
A reminder of how to submit your queries to us.
- IT Support, IT Services and Connectivity services, please use firstname.lastname@example.org to raise your ticket
- Mobile, One Net, Horizon and Broadband services, please use email@example.com to raise your ticket