Hosted Telephony Solutions
Reliable telephony that saves you money
We’ll transform your customer service and
communication with expert-hosted telephony.
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Transforming the Way Your Business Communicates
Hosted telephony gives you and your business the ability to communicate internally and externally via the cloud. The move to the cloud benefits your business greatly, with added security, scalability, and reliability.
We can help with all stages of moving your business over to hosted telephony. From helping you select the perfect hosted telephony system to handset help, scaling up, or taking you fully remote, we are here for you at every turn.
As a local business, we understand what businesses based in the
South-West need to help them succeed. We work with companies and their cloud telephony solutions across the South-West already, from Bristol to Swindon and beyond.
Our Hosted Telephony Solutions
Cloud Telephony Consultation & Setup
Our hosted telephony setup includes a full consultation, audit of your current system, and a series of thorough, solution-led recommendations.
At Excalibur we look to build a partnership with every customer, this means that we take extra time to learn what your challenges are, how your staff operate, and most importantly, what your long-term goals and objectives are.
We will propose the ideal hosted telephony solution that is optimised to support your staff and improve your overall customer experience. You can rest assured knowing that the solution in place is flexible and scalable enough to adapt with the demands and growth of your business.
Office Move Telephony Migration
With hosted telephony, your number moves with you, no matter where your office is. For SMEs, moving offices as your team expands, or your requirements change, is inevitable.
Dealing with moving your telephone systems in the midst of an office move can be a big burden for office managers. This is where Excalibur can help. We’re on hand to help move devices over, move your phone number and register it at your new location.
We’ll also test to ensure that each device works in your new office and set each extension up to the right person’s desk.
What is Hosted Telephony?
Hosted telephony, also referred to as Voice Over Internet Protocol (VoIP) or cloud telephony, is where your phone system is hosted on internet-based servers with no physical location, referred to as the cloud, rather than in your office or premise.
Since it’s based in the cloud, it removes the need for costly physical hardware on-site and analogue or ISDN business phone lines. Instead, your phone system essentially becomes a piece of software that only needs a stable internet connection to function.
Moving from analogue to hosted telephony is one of the common technology transitions for businesses. With many business interactions now being virtual, businesses need a solution that gives flexibility to both staff and customers.
Frequently asked questions
For more information, contact us at any time at:
Having dual security measures from both the provider and the end user means hosted systems are usually more secure than on-premise telephone systems. We work with our customers to ensure the right security procedures are in place.
Setting up hosted telephony can be simple, since there are no physical cables to install and connect.
To get started, all you need is a stable internet connection. In terms of the actual installation process, hosted telephony options are often ‘plug and play’ once they’ve been configured, so they also can be moved about easily – handy if you need to be flexible with where you are working.
Since hosted telephony sends data through the internet, you’ll need a stable connection to support a hosted system.
Without this, it’s likely your call quality will be impacted. Fortunately, Excalibur specialise in a range of reliable, dedicated connectivity services.
What are the benefits of Hosted Telephony?
✓ Future-Ready Communications
With BT stating that all ISDN (Integrated Services Digital Network) services related to PBX systems will be switched off in 2025, it’s essential that businesses find a VoIP solution that can continue to support their communications requirements. A hosted telephony solution is the perfect solution that will continue to develop as the technology does.
✓ Easy Integration with Business Software
Hosted telephony enables you to integrate your phone system with a number of key office softwares such as Microsoft Teams, Microsoft Outlook and CRMs like HubSpot.
You can record calls, track when the call began, and take calls from within Teams without the need for a physical phone.
✓ Scalable at Speed
Since hosted telephony is cloud-based, additional users can be added instantly. This is a huge advantage for small and growing businesses, or any organisation going through a significantly busy period, such as the run-up to Christmas.
VoIP is also ideal for those who rent their business premises, because your numbers and devices aren’t tied to one physical location.
Traditionally, one of the main problems SMEs faced when investing in a new phone system has been the large initial cost. Now businesses can install a hosted telephony system without any expensive capital expenditure. Instead, they pay a monthly fixed fee, which can be much more manageable – especially for smaller organisations looking to manage cash flow.
There’s a common misconception that you need ultra-fast internet connectivity in order to use VoIP as your primary channel of communications, this is not the case. Providing you have a stable data connection in place, hosted telephony is a very reliable service.
Unlike physical systems, hosted telephony isn’t susceptible to natural disasters like flood, fire and theft. Should anything go wrong, backup datacentres with recovery procedures in place can make sure your systems stay up and running.
With the increased demand for remote or hybrid working, the ability to give your staff flexibility is one of the biggest benefits to a hosted telephony system. With hosted telephony, you can access your business phone number from anywhere with an internet connection, from multiple devices.
It’s also possible to make it look like staff are calling from certain locations (even if they’re not) – handy for those working from home but still using their usual line, or remote workers who need to look like local agents.
Why Choose Excalibur for Help With Hosted Telephony?
At Excalibur, we continually look to achieve and uphold industry relevant accreditations that focus on improving the way we operate and our overall service.
On top of all our partner accreditations, we can proudly say we’re a Vodafone Regional Partner of the Year 2020.
Most telephony providers have a low ratio of operations staff to compared to sales and marketing. At Excalibur we hold a 4:1 ratio of service staff to sales. This ensures that we have enough resources internally to continually deliver on-time and maintain an excellent standard of service.
On average we receive a 4.8 out of 5 star rating as feedback from our cases.
Focused on engagement
We believe that by improving our own staff engagement and well-being, it positively reflects in the service we deliver.
Excalibur is a Sunday Times 100 Best Companies to Work for 2017, 2018 and 2020. We also hold the Federation of Small Business South West Award for Employer of the Year 2018.
We work with the best, to provide the best.
Excalibur have strong partnerships with Gamma, Vodafone and RingCentral. Each of the providers we use guarantee a market-leading telephony system that comes with a variety of enhancing features.
Coupled with our outstanding support and industry-leading SLA’s, hosted telephony set-up and ongoing use becomes painless.
What our clients say about us
We’re delighted that so many of our clients are not only happy with our hosted telephony services but are willing to advocate for us.
I had a very interesting and productive 1st meeting with Excalibur yesterday. We got through a huge amount but ran perfectly to time. They were clearly very well prepared for the meeting and followed up with a concise list of actions. Overall, I have been left with an overwhelming feeling of positivity that we are going to make some real progress over the coming months in fine-tuning our IT set-up and improving our cyber security.
Lucy Griffiths | Swindon Property Group
So responsive, positive and helpful. Really going above and beyond.
Thank you for such wonderful IT Support.
Henry Marshall | Park House School
I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.
Karen Seymour | Middletons Solicitors
I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.
Katherine Woods | Meeting Magic
We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.
Shelley Parker | Marlborough Town Council
10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.
MLL | Heritage Consultants Limited
Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.
Mike Crabb | John M Carter Ltd.
Ready to Move your
Communications to the Cloud?
There’s a range of different reasons a company needs hosted telephony, we’re confident Excalibur can support you. Speak to one of our consultants about the challenges you’re facing, and we’ll give you a free initial assessment.