VOIP Services wiltshire
Telephony solutions designed for Wiltshire businesses.
Stay connected and futureproof your business with VoIP solutions from Excalibur Communications
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Keeping you connected, no matter where you work
VoIP (Voice over Internet Protocol) uses existing internet connections to make calls, rather than relying on traditional copper wires. This allows for greater scalability and efficiencies, as well as a reduced cost over traditional phone lines.
At Excalibur, we’re here to help with every step of your move to VoIP. From selecting the right solution for you and your business to providing training to your staff, we are here to help with the transition.
Excalibur is based in Swindon, and we work with a variety of clients across Wiltshire to help them with their VoIP and other communication requirements. We understand that the rural nature of Wiltshire can make traditional phone calls unreliable, which is why we are perfectly placed to take your business on to a VoIP solution.
Our Hosted Telephony Solutions in Wiltshire
Cloud Telephony Consultation & Setup
For businesses across Wiltshire, there are many reasons to migrate to a VoIP solution. However, many are hesitant to as the initial setup can seem intimidating and lengthy. Here at Excalibur, we take away all those worries and swiftly onboard you to a well-suited VoIP solution.
Our business approach is to build a partnership with you by understanding your business objectives, goals and scale. Only through consultation can we advise on the hosted telephony solution that works best for you.
We propose the ideal solution for your business, helping to increase customer satisfaction and making your team more efficient with every call.
Office Move Telephony Migration
With hosted telephony, your number moves with you, no matter where your office is. As your needs grow and change, your office will inevitably evolve. Hosted telephony enables your business to stay flexible, and maintain business continuity, no matter where you are.
Excalibur can help with your telephony migration. We’re on hand to help move devices over, transfer your phone number and register it at your new location.
To minimise downtime, we plan your office move telephony migration, as well as matching up extensions to the right person’s desk.
What is VoIP?
VoIP (Voice over Internet Protocol) is another way of saying hosted telephony. It refers to telephone systems that are hosted in the cloud, rather than in a physical location.
VoIP is a cloud-based service which removes the need for expensive and bulky hardware on your premises via analogue or ISDN phone lines. Instead, your phone system becomes a piece of software that functions over a stable internet connection. With ISDN switch-off in 2025, many businesses are seeking cloud-based solutions that are efficient, secure, and fully scalable.
Businesses are increasingly changing their communications from analogue to hosted telephony technology. With many business interactions now being virtual, businesses need a solution that gives flexibility to both staff and customers.
Frequently asked questions
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Yes, a VoIP system is secure. Both the user and the provider have security measures in place to ensure that users are protected.
Yes, setting up hosted telephony is simple and easy. There are no physical cables to install or connect. Instead, it uses your existing internet connection, making it virtually hassle-free.
We will check your internet connection to make sure it is strong enough. If it is not strong enough, we can help you upgrade it with our broadband services.
The actual installation process is often ‘plug and play’ once it’s been configured. This means that you can move your hosted telephony system easily, which is handy if you need to be flexible with where you are working.
Here at Excalibur, we will do all of this for you.
Hosted telephony requires a stable internet connection in order to send data and function efficiently.
Without a stable connection, the quality of your call is likely to suffer. Fortunately, Excalibur specialises in a range of reliable, dedicated connectivity services.
What are the benefits of Hosted Telephony?
✓ Future-Ready Communications
With BT deciding that all ISDN (Integrated Services Digital Network) services related to PBX systems will be switched off in 2025, it’s essential for Wiltshire businesses to move to a more modern approach in regards to their telephony.
While 2025 may seem a while off, it’s recommended that businesses move across to cloud-base communications ahead of time, to ensure that they are not left behind.
✓ Easy Integration with Business Software
VoIP makes it easy to use your existing business software more effectively.
You can integrate VoIP with Teams, Outlook, and other sales software like Salesforce or HubSpot. This gives you the ability to record and track calls within Teams, all without the need for a desk phone.
✓ Scalable at Speed
A scalable hosted telephony solution provides full flexibility to add or change users and settings without any downtime or disruption. This feature offers a significant advantage for small and growing businesses, or any organization experiencing a busy period, such as the run-up to Christmas.
Cloud-based VoIP is also suitable for businesses with remote workers or those who rent their work premises as phone numbers and devices aren’t tied to one physical location.
Traditional phone systems are expensive to set up and can be difficult to manage. VoIP is a more affordable and flexible option that can help you improve your business communications.
With VoIP, you can install a hosted telephony system without any expensive upfront cost. Instead, you pay on a monthly rolling contract, which makes it much easier to manage cash flow and ensure continuity of service.
You don’t need ultra-fast internet to use VoIP. Hosted telephony is still reliable, even if you don’t have high-speed internet. If you have a stable internet or data connection, you’ll be able to make and receive calls without any problems.
VoIP is also more resilient to natural disasters than traditional phone systems. Hosted telephony is not susceptible to natural disasters such as fires or floods. In the event of a disaster, your calls will still be routed through backup data centres, so you can be sure that your systems will stay up and running.
VoIP allows your team to work from anywhere.
Your employees can access their business phone system from anywhere they have an internet connection. This means they can work from home or take their business communications on the road. It also allows for you to offer a more comprehensive range of services, without being restricted by location.
Why Do Businesses Choose Our Hosted Telephony Service?
At Excalibur, we are always looking for ways to improve our services and better serve our clients. We do this by continually seeking out new accreditations and maintaining our existing ones.
On top of all our existing partner accreditations, we can proudly say that we were awarded Vodafone Retention Partner Of The Year 2022.
Focused on engagement
We’re proud to be a Best Companies organisation, and we’ve also been recognised by the Federation of Small Businesses as Employer of the Year.
These awards are testament to our commitment to providing our employees with a great work environment, and opportunities for growth.
Telephony providers often have a low ratio of operations staff compared to sales and marketing. At Excalibur, the ratio of service staff to sales is 4:1, meaning we have ample resources to continually deliver the highest level of customer service and support to our clients.
That’s why we receive a 4.8 out of 5 star average rating as feedback from our cases.
We work with the best, to provide the best.
Excalibur partners with the best in the business to provide you with the most advanced hosted telephony solution.
We work with industry leaders like Gamma, Vodafone, and RingCentral, as well as more specialised partners such as Microsoft. Each of our partners o ffers a market-leading telephony system with a variety of enhancing features.
What Our Clients Say About Us
We’re delighted that so many of our clients are not only happy with our hosted telephony services, but are willing to advocate for us.
I had a very interesting and productive 1st meeting with Excalibur yesterday. We got through a huge amount but ran perfectly to time. They were clearly very well prepared for the meeting and followed up with a concise list of actions. Overall, I have been left with an overwhelming feeling of positivity that we are going to make some real progress over the coming months in fine-tuning our IT set-up and improving our cyber security.
Lucy Griffiths | Swindon Property Group
So responsive, positive and helpful. Really going above and beyond.
Thank you for such wonderful IT Support.
Henry Marshall | Park House School
I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.
Karen Seymour | Middletons Solicitors
I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.
Katherine Woods | Meeting Magic
We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.
Shelley Parker | Marlborough Town Council
10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.
MLL | Heritage Consultants Limited
Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.
Mike Crabb | John M Carter Ltd.
Ready to migrate to the cloud?
Hosted telephony can provide your business with a number of benefits, including improved call quality, increased flexibility, and reduced costs. We can help you assess your needs and find the right hosted telephony solution for your business. Contact us today for a free consultation