IT Operations Engineer

Priam House, Fire fly Avenue, Swindon, SN2 2EH

IT Operations Engineer

Are you ready to step up?

Are you a quick thinking, motivated person with a genuine passion for delivering good customer service & problem solving? 

We have a fantastic opportunity for a talented IT Operations engineer to join our growing business to support both internal and external customers.

Responsibilities
  • First port of call for customers and colleagues experiencing technical IT issues over the phone and via email
  • Perform 1st line telephone diagnostics and remote technical support
  • To fix and troubleshoot reported IT issues quickly and professionally to agreed service level agreements (SLA).
  • To escalate issues to 2nd or 3rd tier Analysts as and where appropriate
  • To update CRM system in an effective and timely manner
  • To offer tailored professional advice and support for customers
  • To liaise with all members of IT services to enable quick support and advice for all aspects of IT
  • To maintain current and expert knowledge of the fast paced and ever-changing IT world
  • To continue personal professional development through training on relevant product and business knowledge
  • Carry out other reasonable tasks as required by the business
Skills required
  • Experience supporting and dealing with customer enquiries
  • At least 1 year helpdesk experience
  • Working knowledge of various business technologies, particularly Microsoft Windows Servers 2012, Exchange, SBS, HP, Dell Servers, Office 365, Vmware & Hyper V.
Beneficial but not required
  • Previous experience configuring routers
  • IT related qualifications

As a company we are social, ethical, responsible and most importantly – customer and employee focused. As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.

Apply here


We do not accept speculative agency CVs. Any CV received by Excalibur will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by Recruitment.