Senior IT Operations Engineer

Priam House, Fire fly Avenue, Swindon, SN2 2EH

Senior IT Operations Engineer

Are you passionate about delivering exceptional customer service?

We have a fantastic opportunity for a talented IT Operations engineer to join our growing business to support both internal and external customers.

This exciting new role is part of our vision to be famous for customer engagement by delivering exceptional Managed Service to our customers.

Responsibilities
  • Develop and maintain excellent relationships with customers and stakeholders
  • Delivery of Projects to include 365 migrations, SharePoint migrations, Windows Server installations & Fibre installs
  • Pre-Sales Support, designing, scoping, and presenting projects to customers.
  • Technical Service Management to include trend analysis, regular calls with customers, Service Reviews, Risk analysis, onsite audits, road mapping and supporting customer budgeting
  • IT Service Desk Escalations
  • Highlight IT sales opportunities within customer base
  • Create, maintain, and ensure all company documentation is available to all employees
  • Highlight new solutions to the business which would be commercially beneficial to the organisation
Skills required
  • Experience in IT Managed Service industry
  • Microsoft Certified Professional Qualifications
  • Passion to deliver outstanding customer service
  • A team player
  • Excellent verbal and communication skills
  • Time Management skills essential
  • Strong attention to detail
  • An ability to multi-task
  • Self-motivated

As a company we are social, ethical, responsible and most importantly – customer and employee focused. As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.

Apply here


We do not accept speculative agency CVs. Any CV received by Excalibur will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by Recruitment.