Based in Taunton, Somerset Cricket Club has been running since 1875. The company sells around 30,000 tickets and holds 48 days of cricket per year. The club also hosts some high profile cricket matches with TV and media coverage. The organisation itself is modest, depending on casual and volunteer staff to help during matches.
Communication is key with any club and even more so with sports organisation. Somerset Cricket Club needed reliable mobile communications, fast internet access and technical support. As they were not able to provide this themselves, that’s where Excalibur came in.
Excalibur introduced an IT Managed Service Agreement that supports all Somerset Cricket Club’s needs. They also provided an Ethernet in the First Mile leased line. This delivers fast, effective communications whether in the office or on the road.
The result is an improvement in communications across the board. The club is able to respond faster to queries and support its fans and the local community to a high standard as it believes it should. A single contract ensures connectivity across the country and only one supplier with one bill to manage.
Excalibur provides a single point of contact for everything, dealing with any queries from their technical support desk at their Swindon Head Office. Staff at Somerset Cricket Club only have one number to call and they know the issue they have will be fixed as soon as possible, in fact 93% of queries in the their helpdesk are dealt with at first contact.
What they say about us:
‘From the moment we first spoke to Excalibur through delivery and onto support it was obvious that they believe in simple, effective solutions and offer excellent support for them. I think Excalibur and Somerset Cricket Club will be working together for a long time going forward.’