Leading Resolutions case study

‘We are delighted with the service that we have received from Excalibur. They understand our business needs and priorities and act accordingly with our best interests at heart.’

Andy Bryant – Project Manager

Leading Resolutions

What do they do?

Leading Resolutions are a business focused, independent IT consultancy based in Royal Wootton Bassett with a blue-chip international client base. With over 100 staff, comprising of a small head office team and a large team of consultants, they needed a collaborative working environment to bring everyone together.

IT Security and flexibility were paramount as consultants needed to access company data from their devices, wherever they were located. Collaboration systems, moving out of a data centre environment and refreshing hardware were all aspects for consideration too.

How did Excalibur help?

Excalibur had already been managing Leading Resolutions’ mobile contract and had a solid working relationship. Microsoft Office 365 and SharePoint were the solutions deployed to deal with the collaborative element and also ensure that all staff could carry on working from any location at any time

Office 365 was the solution implemented to take care of email, IM, Skype/Lync plus all the standard office applications. As this is a cloud-based platform, the software is always up to date and can be accessed at any time from any device or location.

To support productivity and future growth, Excalibur implemented leased line connectivity, re-cabling and new server hardware.

How do Leading Resolution operate now?

Leading Resolutions employees across the UK are now more connected via a secure and accessible infrastructure that is tailored to their business. Consultants are able to share and edit documents on the go, check calendars, share screens, meet online and use instant messaging to connect with colleagues and clients.

24/7 monitoring, dedicated support, software, IT security and reporting are all taken care of by Excalibur, allowing the business to focus on getting things done.

“We have complete control, dedicated account management and proactive support – all we have to make is one call. We can pick up the phone at any time and know we’ll get through to a person who can help. We feel valued and part of a long term partnership.”