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Home Cookies & Privacy Policy

Cookies & Privacy Policy

EU Cookie Compliance

 

Privacy Statement: How Excalibur uses Cookies

 

The Excalibur website uses cookies to improve your experience on this site and to gather visitor statistics for internal analysis.

Cookies are small text files that are stored on your computer when you visit most websites. They do not contain any personal, identifiable information, merely a brief record of what pages you visited and when.

If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed information.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

 

Excalibur and Cookies

 

Excalibur does not collect personal identifiable information. The cookies used on this website do not allow us to identify individual users of this service without their permission. Excalibur does not share any of this information with any third parties.

Excalibur uses cookies for:

  • recognising your device so you don’t have to give the same information several times during each visit
  • recognising that you may already have given a username and password so you don’t need to do it on every page
  • measuring how many visitors are using our website and which pages they use
  • analysing the above data so we can understand how visitors use our website so we can improve it

First Party Cookies

 

The Excalibur website uses first party cookies for Google Analytics. Google Analytics allows us to track anonymous user behaviour on the website. It can tell us when you arrived, what pages you visited and what browser you’re using.

Google Analytics does not tell us anything about you, where you live, who you are, or anything that identifies you as an individual.

Information on Google Analytics can be found here.

 

Third Party Cookies

 

On pages where you see social media interactions, you will also interact with third party cookies. They are necessary to allow you to share content on these networks.

In order to use these features we use scripts from the social networks which are outside of our control. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

If you are concerned about how each social network uses that data, you should check the policies of each of these sites to learn more.

 

Session Cookies

 

Session cookies are temporary files that remain until you leave our web site or close your browser window. We use these to carry information across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms.

 

Call recording

 

To enable us to offer the very best in service; offer our partners the ability to improve their performance; and to give us the ability to provide feedback, we regularly record our calls.

You can rest assured however, that all call recording is confidential, stored safely and complaint with CPI legislation.

 

Escalations

 

In the rare event that you need to raise a complaint about our service, please contact the people ultimately responsible for delivering your service listed above.

They will work with you to discuss any concerns you have and look for a resolution which we are both happy with.  In some cases, this may include talking to the individuals concerned, changing our internal process or escalating issues with our suppliers.