The greatest challenge for small businesses today is deciding how they go about getting the IT Support their business needs. 

It’s not about whether the company needs it or not since IT is an essential part of any business that wants to make it in the industry today, instead deciding how to go about the support needed. 

Companies have two options: hire an in-house IT tech team or outsource the IT support for the business. With all the opportunities and available resources in the market today, there are pros and cons to both sides of the coin. 

This article will break down the pros and cons of self-managed IT support and outsourcing support. Keep reading to find out more! 

At Excalibur Communications, we don’t settle for average IT and telecoms solutions. We believe that your business deserves the best, which is why we find innovative solutions that align with your business goals, strategies, and your long-term vision. Please speak to us today for more information about how we can support your business through our IT solutions.

Self-managed IT support

Self-managed IT support means that you have your team or department of IT professionals that focus on your business and your business alone. They are available at your beckoning and are usually easy to communicate with. 

While self-managed IT support is excellent for big businesses, that is not necessarily the case for small and medium enterprises. 

It’s not a business secret: IT professionals get paid a lot, especially if they’re tied down to a company. For more experienced technicians, the rates could go even higher. And that’s not all, besides the base pay, you would need to provide them with bonuses and benefits, just like you would a regular employee. More than that, full-stack IT teams require innovative leadership, which is another expense you have to think about. 

For conglomerates and blue-chip companies, hiring a team of IT professionals is easy. Not even something to think twice about. 

But because of the high cost and the quality of work, small and medium businesses aren’t fortunate enough to simply hire a full-scale team to work for them exclusively. 

So is self-managed IT support a good idea? 

Yes, if your company can afford to do so. No, if you run a small business. 

So what can small businesses do to stay in the digital game while staying secure with a good IT support team? 

Outsourcing your IT support

For many small business owners, outsourcing their IT support might seem like a vast business expense since they usually need to pay an hourly rate. 

But contrary to public opinion, this is not precisely the case. 

Outsourcing your IT support is cost-effective for small businesses as it provides you access to highly skilled professionals in the field of tech and all the equipment needed to maintain your business without the need to commit to them long-term.

Additionally, small business owners will be able to budget their monthly expenses better based on the system evaluation and recommendations of the outsourcing company. 

Many also believe that outsourcing isn’t the way to go since you’ll be working with a rag-tag team of employees that couldn’t stay in a corporate setting. 

This isn’t true at all! 

Outsourcing your IT support actually puts you in touch with responsible IT support companies with a fool-proof system that can fit any client while altering it as needed based on what they think your small business needs. 

A good IT team will always start with an objective assessment of your current information system and have recommendations to run you through before starting. They will not send you an entire bill as an in-house team normally would and instead bill you for the services they actually perform and those you have requested. You can even get a flat-rate subscription to keep within your budget for the month and alter it as you go along the year. Invest in an all-in-one package when you outsource your IT support! 

This system reduces the cost of paying your IT support compared to giving an annual salary. And for smaller businesses, keeping to your budget is extremely important to keep the company up and running.

You might be asking yourself since I’m paying less, surely the work is now compromised? 

Not at all! 

Most IT support companies built for outsourcing are made up of reputable and highly experienced IT professionals who are experts in the field. They also have a great deal of experience than your typical employee, allowing them to troubleshoot your IT issues better. Furthermore, they would assign a specific team member to oversee your account regularly, to gain familiarity with your systems and ensure you’re receiving the right service for your business. 

The best part? Your service is always hands-on, with an assigned team member at your side to answer any questions you might have at any time. 

The cost of outsourcing your IT support is varied from company to company, and it would depend on the number of services and desktops being used within your business. Visit us today at Excalibur Communications for more information about pricing and the benefits that come with each package.  

Managed Services IT support

Outsourcing your IT support also means that your website can be monitored remotely, 24/7, 365 days of the year! 

Besides that, it is also fully automated and does not require taking a rest. At the same time, it allows you to intervene for any potential issues before the system goes down. 

Since you don’t have to house your team, having a remote team is more cost-efficient and highly appealing for small businesses that don’t necessarily have the space to have an entire IT team with them at all times in the office. 

IT solutions for small businesses with Excalibur Communications 

Get the best of all worlds when you outsource your IT support with Excalibur Communications. Get in touch with us today for more information about how your small business can thrive with us!

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