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Inbound Numbers Services

Enhanced customer service with Inbound Number Services

Being contactable and accountable are key for any business. Just because you are not large enough to have a call centre doesn’t mean you cannot service customers as if you had one!

Excalibur’s Inbound Number Services are the perfect intelligent call delivery solution for small to medium-sized businesses. Businesses who take inbound calls but don’t require a contact centre.

This telecommunications solution provides advanced call routing features, IVR (Interactive Voice Response) features, call queueing, skill groups, voicemail and other office telephone features. Inbound Number Services utilise some unified communications features to deliver call centre services at a much lower scale and at a much lower cost!

Features of Inbound Number Services can include:

  • Complete control of call delivery using a web portal
  • Tools to create skills groups and intelligent routing
  • Full IVR capability with auto attendant for out of hours
  • Add, change or remove agents and numbers on the fly
  • Call queueing, voicemail and voicemail to email functions

Do you know how many calls you receive in a day? Do you know the level of service experienced by callers? Have a high abandon rate? Inbound Number Services from Excalibur can help with all those things.

Features

Online portal

Our online portal allows you to configure your inbound calls exactly how you want them or we can build your call plan for you. You can decide when and where calls get delivered, create skill groups or divert calls to a hosted IVR system. All from a very simple management portal and app.

 

Tools to assess usage and improve efficiency
As well as intelligent call delivery, Inbound Number Services can also provide full analytics of calls so you can refine your system appropriately. It will tell you how many calls you receive, peak times, abandoned call rates, average call times, popular caller locations, call trends and even details on individual calls.

Why choose Excalibur

Choose Excalibur for your communications and not only will we make installation easy, we'll provide expert support along the way

Regular account reviews

We can perform regular account reviews to assess your usage and future needs on a schedule to suit you. Reviews can highlight potential cash savings or benefits of extra services.

Expert support

Our in-house team of specialist support technicians are on hand to help with any issue you may have with your phone, service or contract.

Great deals

Excalibur has access to a range of amazing deals with our partners. We can offer prices and features not always available elsewhere.