IT Services

Cloud-based Software as a Service (SaaS)

Helping you implement market leading SaaS solutions to improve productivity and efficiency 

What is SaaS?

Software as a Service, otherwise known as SaaS, is a cloud-based service  that gives you instant access to business applications via the internet. Since its cloud hosted, all you need in order to access a SaaS application is a stable internet connection; there’s no requirement to download or regularly update. 

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Software as a Service

There’s a variety of cloud-based software applications out there that are specifically designed to support different business functions. In a modern digital era, it is common to find that businesses will use a combination of integrated SaaS applications to create a unified and efficient work process. 

There’s Many Advantages To SaaS Solutions

Cost-effective – SaaS can provide significant cost savings for businesses, compared to traditional software models. Firstly, SaaS eliminates the upfront cost of purchase/installation, as well on-going costs like maintenance and upgrades. Instead of spending large amounts of money on hardware installations, SaaS applications can be easily downloaded and maintained. Furthermore, pay-as-you-go models allow businesses to have some flexibility in what they want to use/pay for.

SME friendly – SaaS solutions are great for SME’s because it provides access to expensive, high-powered software that might have been otherwise unobtainable through traditional purchasing methods. The subscription based method removes the large investment risk of expensive software. The worries of maintaining and upgrading the software is also taken away from the SME, this is handled by the provider.

Scalable & Accessible – License based subscription models provide fantastic scalability and flexibility options. As the software is hosted externally by a vendor it’s super ease to change subscriptions or add/remove licenses, this can usually be done without any notice. Additionally, since its web-based and hosted elsewhere, you can access the software from any location with internet access. 

Integrations – As technology has evolved, users of SaaS CRM apps can integrate with the already available software on the market and expand their CRM solution just as an onsite customer would.

What do I need to consider when choosing a SaaS solution?

Understand how the solution operates – Although we mention SaaS being cloud-based, there are some traditional SaaS solutions that need to be hosted on a local server. Unless you plan to only use the software in one place, we recommend going for something cloud-based as it’s more convenient and usually cheaper.

What you want to achieve – It may sound obvious, but be sure to understand exactly what you need from a SaaS solution. There are a lot of platforms out there, with tonnes of features, it can be easy to pay for something you won’t fully use. Once you understand exactly what you need to achieve, it will make the search a lot less stressful.

Internet connection – Some applications can be demanding in the amount of data they use. Combine this with multiple users and suddenly you will have some very frustrated staff. We recommend you review your current set up and check whether its fit for purpose. There’s no harm in exploring connectivity options before implementing a new SaaS solution.

Implementation & migration – Depending on the scale of the implementation, there is a lot of things you may need to consider.

  • Do you need to migrate any data from an existing system?
  • Do you have enough storage or do you need additional cloud storage?
  • What type of license or subscription do you need?
  • Is there a requirement for staff training?

These are the key things you should consider before going down the route of implementation. Excalibur support customers throughout the process and can even help you with the billing aspect by managing the licenses. 

Moving to Office 365?

Microsoft 365 offers a wealth of tools and applications that when unlocked and utilised can not only secure your vital business data, but also boost productivity and generate valuable management reports.

As a Microsoft Gold Partner, we’ve demonstrated our committed excellence in the evolving Microsoft technologies and maximising the benefits that clients receive by expertly implementing Microsoft solutions.

Need help moving to Office 365? Get in touch to find out more.

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We make it seem simple

Helping you select the right solution

Over the years we’ve helped thousands of companies migrate, implement and choose the right solution, there isn’t many systems we haven’t faced. 

Project planning

We take time to understand your specific requirements and how your business operates. We then produce a project plan that gives you full visibility on each planned stage, how it will be achieved, and how long it will take. 

Implementation and migration

There’s a lot to consider when you bring a new SaaS solution into your business. If you want it to replace or coincide with other systems, you will also need to take into consideration the complex data migrations that comes with it. Data such as e-mails, meetings and finance records should be handled carefully as this contains critical information to the business.  

  • Sky Backup
  • Phishing tackle
  • Webroot Anti-Virus
  • Windows Defender for 365
  • Exclaimer Cloud
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Why Excalibur?

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Based on values

Everything we do at Excalibur is set around a particular set of values. We have four main core sections – Personal, Expert, Fair and Bold. By aligning our business on these strong set of values – it shapes the way we work internally, and most importantly improves the service we deliver.

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Support focused

Most IT Support providers have a low ratio of operations staff to compared to sales and marketing. At Excalibur we hold a 4:1 ratio of service staff to sales. This ensures that we have enough resources internally to continually deliver on-time and maintain an excellent standard of service.

On average we receive 4.9 out of 5 star rating as feedback from our cases.

Focused on engagement

We believe that by improving our own staff engagement and well-being, it positively reflects in the service we deliver.

Excalibur is a Sunday Times 100 Best Companies to Work for 2017, 2018 and 2020. We also hold the Federation of Small Business South West Award for Employer of the Year 2018. 

Get in touch

There’s a range of different reasons a company needs IT Support, we’re confident our specialists can support you.

Speak to one of our consultants about the challenges you’re facing and we’ll give you a free initial assessment, or arrange a more thorough audit with a Senior Project Engineer.

Give Mark a call on 01793 438888 or e-mail him at

Mark Holmes, Key Account Manager, Excalibur Communications, Swindon.

Mark Holmes

20+ years working with SMEs to optimise their business technology.


School, College or University?

We also provide IT support for a number of schools and education institutions across Wiltshire and Hampshire. Check out our specialist division.