Our Vodafone packages come with Worry Free tariffs that include shared data, fixed price roaming, 4G as standard and unlimited options.
As the only Total Communications & Strategic Partner in the South West, Excalibur will ensure you receive first class customer service from our in-house support team.
EE have an impressive 4G network capacity in major cities and conurbations across the UK.
As the South West’s only EE Strategic Partner, we have a unique relationship that gives us direct access to the network. This means we are in full control of your contract and you deal with our in-house support team, making call centres a thing of the past.
Most businesses have multiple portable devices such as laptops, smartphones and tablets. Devices offer a great opportunity for your business to generate new sales and offer easier ways of managing your day-to-day operations.
Devices bring many benefits to business, from productivity to customer service. We’ll be happy to show you how they can transform the way you operate.
Mobile security is paramount for any business given the rise in lost and stolen devices. Your employees mobiles and tablets are likely to contain sensitive company data which needs to be protected should the worst happen.
At Excalibur we offer a range of products that combat data loss from encryption to Mobile device Management (MDM) and the essential end user education.
At Excalibur, we understand that every company is different. Whether you are a SOHO, small/medium business or large enterprise, we tailor our solutions to your individual requirements. We are honest and transparent, which is why we have a loyal customer base who regularly recommend us to other businesses.
Our objective is simple, we partner with businesses who want to leverage technology to develop the way they work, improve customer experiences and enhance employee engagement. These elements ultimately result in growth and profitability.
We find every business wants to understand what is the right technology solution for them – when to invest, how to keep it secure and ensure the benefits are realised. At Excalibur we complete a thorough understanding of your business before make recommendations and a timetable on how to achieve your objectives.
Most businesses focus their attention on choosing a supplier. They don’t think about the challenges switching services can present. Resource, admin, shipping to multiple locations, organising the “go live” and what happens when something inevitably goes wrong.
Every customer is allocated a dedicated Provisioning Advisor to manage the “go-live” of their product or service. They take all the work away from you, dealing with everything from contracts, ordering and matching devices to SIM’s, setting up cost centres to the actual go live day itself. They are there to make sure the whole process runs smoothly.
Larger businesses are allocated a Prince II Project Manager who will build a “Go Live” project plan allocating actions and delivery dates. Working with your Provisioning Advisor, you’ll get regular updates, progress reports and on-site support for go live date if required. Ultimately, they will ensure that the “go live” disruption to your business is minimal.
Excalibur has 4 support staff to every 1 person in the sales team. Whilst this is expensive and the opposite of most of our competitors, we believe it’s this service that sets us apart in the market place. We’re a ‘Sunday Times Top 100’ business which enables us to attract the best talent in the industry. Our clients get to deal with people who are best in class, passionate and motivated to ensure all Excalibur clients receive an unrivalled service.
Excalibur has invested in developing an end-to-end SalesForce solution that enables us to offer our customers a thorough and transparent support process. This focus on best in class process enabled us to secure our ISO 9001 2015 accreditation. We constantly monitor, measure and adapt to ensure we deliver our Service Level Agreements to our customers.
Our team deliver the highest level of consistent service, regardless of who you speak to. The idea is that we take the burden, leaving you to get on with your job.
Every Excalibur customer is allocated an Account Manager. Although you’ll deal with our Customer Services team on a day to day basis, your Account Manager will have overall responsibility. They will ensure the smooth running of your account, service reviews and delivery.
We focus on adding value and regularly going above and beyond for our clients. You’ll receive service review meetings with your account manager, in-depth analysis to manage time and monitor costs and access to new technologies as they come to market via our Discovery Days.
The service review will include a review of your products & solutions, the work we do on your behalf, our performance to SLA’s, feedback scores and invoice queries.
What technology is available to me?
It's a question we get asked a lot so we designed our Discovery Days for you to come and find out. Visit Excalibur HQ and we'll show you the solutions that will transform your business.
We run them throughout the year so simply choose a date that suits you.