“‘We had such troubles with our previous network provider, that it overshadowed any other benefits we may have had. Working with Excalibur has removed the previous stress of managing mobiles and having a contract that no longer suited our needs. The team at Excalibur took the time to get to know us and their emphasis on customer service reassured us that we made the right decision.”
Simon Janes – IT Manager
What do they do?
Taylor Maxwell is an architectural and construction materials provider supplying brick, cladding, masonry and timber products. With a turnover in excess of £185 million, they have over 160 employees and operate from 15 well-situated locations. A large proportion of these employees are mobile and spend a lot of time navigating the country to meet clients and customers.
The company’s previous mobile network wasn’t delivering what they needed with very little support or management of their mobile contract. Finally, a series of expensive billing mistakes caused extensive problems, so change was needed.
How did Excalibur help?
Taylor Maxwell staff travel across the country and experience a range of signal strengths, network speeds and coverage quality. Taylor Maxwell needed a solution that delivered outstanding coverage along with full support and better customer service than they had experienced previously.
That is exactly what Excalibur delivered. First was a new contract with Vodafone that supplied new iPhone 7 handsets to all staff. This brings with it the best network coverage in the country and excellent customer service from Excalibur. Taylor Maxwell also benefit from a dedicated account manager and the support of Excalibur’s expert customer service team.
The new mobile contract also brought lower roaming charges, higher data allowances and the reassurance that Taylor Maxwell will never be left alone to cope with their troubles again.
How do Taylor Maxwell operate now?
Taylor Maxwell now benefits from brand new handsets across the board. They also enjoy much better coverage across the country and across Europe. Call charges are lower, international call charges are much lower, data and roaming are now under control and all staff have much more confidence in their network.
What opportunities does this bring?
The emphasis on customer service and a partnership rather than supplier/vendor relationship, has given the entire team at Taylor Maxwell a much needed boost. They now know that any issue, however large or small, will be dealt with by a single point of contact, their account manager. The account will also be regularly reviewed and any issues handled quickly and professionally by the Excalibur team.
“‘We are actively discussing moving more of our IT across to Excalibur as a direct result of our experiences so far.’”
Simon Jane – IT Manager