Business Telephone systems

We provide a spectrum of services to meet business communications on site or remotely; from fixed line rental to cloud based voice and data networks that integrate communications between devices

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improve your customer experience

Having a seamless integrated telephone system is vital to giving your customers a smooth customer experience. Your staff can send and receive calls from numerous locations and devices, without the customer knowing, giving you ultimate flexibility. 

  • Save money with cloud telephony
  • Integrate your systems
  • Data & call analytics to track usage
  • Free internal calls with cloud telephony
  • Make and recieve calls through numerous devices

Cloud-based / Hosted Telephony systems

What is Cloud-based / Hosted telephony?

To put it simply, cloud-based phone systems are hosted in the cloud rather than in your premise. It uses Voice over Internet Protocol (VoIP) to transmit data, this simply means all phone calls are placed over the internet through a data connection rather than traditional infrastructure, perfect for remote working and online collaboration.

With better quality data connections available, VOIP and cloud-based technology is becoming increasingly more popular for businesses who are looking for a reliable, cost-effective and flexible telephone solution.

There’s a range of hosted telephony solutions available, choosing the right one  for your business can be difficult, since they all have slightly different integrations and features. Excalibur can help explain the options available to your business at no cost. 

What are the benefits?

One of the main benefits of cloud-based phones is the ability to make and receive a call from anywhere with an internet connection. Whether you’re working from home or on the road, cloud-based applications can be used on multiple devices, meaning your staff won’t miss a call. 

With cloud-based communications, your staff and customers benefit from a seamless calling experience. Exceptionally clear audio quality, minimised call dropping and unified communications not only improves staff productivity but also improves general customer satisfaction.

Your organisation’s entire communications can be managed easily through a simple to use interface. Cloud-based solutions are highly scalable – changes can be made to multiple sites, countries and individual users through one portal. 

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Looking to move to SIP Trunking?

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Switching from ISDN before 2025

With ISDN lines phasing out in 2025, it’s important businesses have an efficient and reliable solution in place to support them in the future. Excalibur can provide businesses with an easy transition to the more cost effective and reliable Session Internet Protocol (SIP) trunking.

There’s a number of SIP solutions available, each with a range of monitoring and management tools. Speak to one of our experts to create a tailored communications package for your business.

Phone systems to suit every business

Why a business telephone system is important

Although we operate in a world of e-commerce and webchat, business telephone systems still play a vital part in the day-to-day, customer service element. If you want your potential customers and clients to contact you, you need to give them every opportunity to reach you – this typically means displaying a business landline number on your website, social media and marketing material.

You may think that you’ll be saving money and time by just running off mobiles, but here’s why you shouldn’t.

As an SME, you want ensure you’re doing everything you can to make your business seem approachable and contactable. By displaying a mobile number you could be deterring customers from contacting you. From a consumers perspective, a business that operates from a mobile number can seem unestablished or unorganised. Of course this isn’t always the case, an organisation can still be successful without a business phone line – but from our experience we find organisations that have a professional phone system implemented seem more reachable and can communicate with customers more effectively. 

The evolution of business phone systems

Business phone systems have advanced a long way in the past decade. Advancements in VoIP and cloud technology have opened up a number of cost-effective solutions for small businesses. The modern phone system is digital, quicker and more secure. Whilst there are still businesses out there on analogue ISDN phone lines, the inevitable switch off of the ISDN in 2025 means businesses will need to move onto a SIP or VoIP solution.

Helping you select the right Business Telephone system

There’s a number of things to consider when choosing a telephone system for your business. Key factors such as growth plans, work flexibility and office setup can play a big part in the decision making process. As with all of our customer solutions, we look at the long term. We look at providing a business telephone system that’s future-proof – not old technology that is going to become costly for your business or cause problems.

Whilst we can support traditional telephony solutions, we always recommend cloud-based telephony as this offers far more features and scalability at a more affordable rate. 


Why Excalibur?

We’ve worked with thousands of businesses and hundreds of different industries, over time we’ve likely experienced every challenge that can come with poor business communications. Below are just some of the key reasons why you should consider business phone systems with Excalibur.  

  • Receive fast and expert support from our specialist helpdesk
  • Partnered with leading telephony providers
  • Our billing analysis can ensure you’re not paying more than you need to
  • Create your own tailored solution to build a professional and seamless customer experience
  • Industry leading SLA times

Need help choosing a solution?

Choosing the right solution is important. Speak to one of our experts about the features you need and the challenges you’re facing. We’ll be able to recommend a solution which can save money and improve your businesses operational capabilities.

Prefer to contact a solutions expert directly? 

Give me a call on 01793 317447 or e-mail me at welcome@excaliburcomms.co.uk

Brett

Brett King

Business Development Executive

5+ Years working in business communications


Frequently asked questions

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Are cloud-based phone services secure?


Security of the phone system is handled by the provider. The maintenance and security responsibilities are passed onto dedicated teams who work tirelessly to ensure the systems are safe and secure. 


Can I keep the same phone number if I move to the cloud?

Yes. When you move to cloud telephone systems you will get the option to port your current number over with you when you move. This means your telephone calls can be routed to anywhere you have an internet connection so your customers will always have trust that they’re speaking to the right organisation.

What features do cloud-based phones have?

Cloud telephone systems typically offer advanced security, app integration and a number of telephony features such as:

Extension dialling

Auto attendants

Video Conferencing

Call recording

Call routing

Voicemail

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Built in Disaster Recovery.

Features like call forwarding, adding or transferring numbers from one location to another are stress free and simple.