BUSINESS TELEPHONE SERVICES
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Telephone Services for Modern Businesses
Having a seamless integrated telephone system is vital to giving your customers a smooth customer experience. Not only that but, your staff can send and receive calls from numerous locations and devices, giving you the ultimate flexibility.
At Excalibur, we understand the importance of getting a prompt and clear response that doesn’t break up every time someone rings your company. That’s why our business telephony solutions keep hundreds of businesses across the South West connected, all day, every day.
With a range of hosted telephony solutions available, choosing the right one for your business can be difficult, as they all have slightly different integrations and features. Excalibur can help explain the options available to your business at no cost.
Our Specialist Cloud-based Business Telephony Services
Our hosted telephony services boost internal and external communication. With years of experience providing phone systems to businesses and watching the technology change with it, Excalibur is fully equipped to help you transition to a hosted telephony service, whether you’re based in Swindon or anywhere across the South.
With the end of traditional voice solutions, businesses need to move to the cloud, and they need to move soon. SIP trunking is cheaper, more reliable and offers greater scalability than traditional phone systems,
making it easy to take calls over the internet. We offer SIP trunking as a VoIP solution.
Vodafone One Net
Unified communications are easily achieved with Vodafone One Net. We work with Vodafone to provide a range of call management solutions, helping you to join up your mobiles, landlines, desktops, laptops and tablets so they work together seamlessly.
Looking To Move Away from ISDN?
Switching from ISDN before 2025
With ISDN lines phasing out in 2025, it’s important that businesses have an efficient and reliable solution in place to support them. Excalibur can provide businesses with an easy transition to the more cost-effective and reliable Session Internet Protocol (SIP) trunking.
There’s a number of SIP solutions available, each with a range of monitoring and management tools. Speak to one of our experts to create a tailored communications package for your business. Click the button below to see our offerings for moving your businesses off the PSTN.
What is Cloud-based / Hosted Telephony?
To put it simply, cloud-based phone systems are hosted on the internet, often referred to as the cloud, rather than in your premise. Hosted telephony uses Voice over Internet Protocol (VoIP) to transmit data. This simply means all phone calls are placed over the internet through a data connection rather than traditional infrastructure.
With better quality data connections available, VoIP and cloud-based technology is becoming increasingly more popular for businesses who are looking for a reliable, cost-effective, and flexible telephone solution that is perfect for remote working and online collaboration.
There’s a range of hosted telephony solutions available. Choosing the right one for your business can be difficult, since they all have slightly different integrations and features. Excalibur will help you to select the right business telephony option for you.
What are the Benefits of Hosted Telephony?
One of the main benefits of cloud-based phones is the ability to make and receive a call from anywhere with an internet connection. Whether you’re working from home or on the road, cloud-based applications can be used on multiple devices, meaning your staff won’t miss a call.
With cloud-based communications, your staff and customers benefit from a seamless calling experience. Exceptionally clear audio quality, minimised call dropping, and unified communications not only improves staff productivity but also improves general customer satisfaction.
Your organisation’s entire communications can be managed easily through a simple to use interface. Cloud-based solutions are highly scalable – changes can be made to multiple sites, countries, and individual users through one portal.
Selecting a Business Phone System for your Business
The evolution of business phone systems
Business phone systems have advanced a long way in the past decade. Advancements in VoIP and cloud technology have opened up a number of cost-effective solutions for small businesses. The modern phone system is digital, quicker and more secure. Whilst there are still businesses out there on analogue ISDN phone lines, the ISDN switch off in 2025 means businesses will need to move onto a SIP or VoIP solution.
Why a business telephone system is important
Although we operate in a world of e-commerce and webchat, business telephone systems still play a vital part in the day-to-day, customer service element. If you want your potential customers and clients to contact you, you need to give them every opportunity to reach you – this typically means displaying a business landline number on your website, social media and marketing material.
You may think that you’ll be saving money and time by just running off mobiles, but here’s why you shouldn’t.
As an SME, you want to ensure you’re doing everything you can to make your business seem approachable and contactable. By displaying a mobile number, you could be deterring customers from contacting you. From a consumer’s perspective, a business that operates from a mobile number can seem unestablished or unorganised. Of course, this isn’t always the case, an organisation can still be successful without a business phone line – but from our experience we find organisations that have a professional phone system implemented seem more reachable and can communicate with customers more effectively.
Helping you select the right Business Telephone system
There’s a number of things to consider when choosing a telephone system for your business. Key factors such as growth plans, work flexibility and office setup can play a big part in the decision-making process. As with all of our customer solutions, the experts here at Excalibur look at the long term. We look at providing a business telephone system that’s future-proof – not old technology that is going to become costly for your business.
Whilst we can support traditional telephony solutions, we always recommend cloud-based telephony as this offers far more features and scalability at a more affordable rate.
Frequently asked questions
For more information, contact us at any time at:
Security of the phone system is handled by the provider. The maintenance and security responsibilities are passed onto dedicated teams who work tirelessly to ensure the systems are safe and secure.
Yes. When you move to cloud telephone systems you will get the option to port your current number over with you. This means your telephone calls can be routed to anywhere you have an internet connection so your customers will always trust that they’re speaking to the right organisation.
Cloud telephone systems typically offer advanced security, app integration and a number of telephony features such as:
✓ Extension dialling
✓ Auto attendants
✓ Video Conferencing
✓ Call recording
✓ Call routing
✓ Built in Disaster Recovery
Features like call forwarding, adding or transferring numbers from one location to another are stress-free and simple.
Why Choose Excalibur for Business Telephony Services?
Focused on support
With Excalibur, you’ll receive fast and expert support from our specialist helpdesk with industry-leading SLA times.
You can also create your own tailored solution to build a professional and seamless customer experience. Our billing analysis can also ensure you’re not paying more than you need to.
Robust and skilled service
We’re partnered with leading telephony providers, which helps us to develop our skills with industry trends. Our large team of experts deliver our service provision, and with 20 years of experience in B2B telephony services, we always find a solution.
Trained and qualified staff
Every year we invest in over 1,000 hours of training for our team, from front- line support to management-level telephony solutions. Our technical support team are also trained and examined by our suppliers to their exacting standards.
What our clients say about us
We’re delighted that so many of our clients are not only satisfied with our service but feel so confident that they recommend us to others. From rural Wiltshire schools to nationwide pub chains, we’ve got happy customers in every sector.
I had a very interesting and productive 1st meeting with Excalibur yesterday. We got through a huge amount but ran perfectly to time. They were clearly very well prepared for the meeting and followed up with a concise list of actions. Overall, I have been left with an overwhelming feeling of positivity that we are going to make some real progress over the coming months in fine-tuning our IT set-up and improving our cyber security.
Lucy Griffiths | Swindon Property Group
So responsive, positive and helpful. Really going above and beyond.
Thank you for such wonderful IT Support.
Henry Marshall | Park House School
I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.
Karen Seymour | Middletons Solicitors
I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.
Katherine Woods | Meeting Magic
We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.
Shelley Parker | Marlborough Town Council
10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.
MLL | Heritage Consultants Limited
Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.
Mike Crabb | John M Carter Ltd.
Need Help Choosing A Business Telephone Solution?
Choosing the right telephone solution is important. Speak to one of our experts about the features you need and the challenges you’re facing. We’ll be able to recommend a solution which can save money and improve your business’s operational capabilities.