Managed IT Support

Comprehensive, skilled and on-demand IT support to enable your business

Managed IT Support that supports your technology journey

What makes us different?

It’s not always clear what’s included from your Managed IT Support provider. The standard Managed Service Provider (MSP) will provide a checklist of what’s covered and claim to have rapid response times, but not much clarity on the quality of service or how Managed IT Support can help your organisation achieve its overall strategy and technology goals. 

The responsibility of a Managed Service Provider has expanded over the past few years. There’s so much more to Managed IT Support services than fast ticket response times. We believe in building an embracing partnership which looks at the bigger picture; we will support your staff with the day-to-day operations, but more importantly guide you through your technology journey and make sure you are investing in technology that will put your organisation on the digital forefront.

Measured, efficient and transparent

We believe there’s three key elements to earning trust as an Managed Service Provider:

  • Measured – We invest heavily in our internal CRM and reporting so we can accurately measure customer feedback scores and how our service is being used. This helps us maintain a high standard of service as well as identify any trends that can be used to improve the way we work with customers.
  • Efficient – We are continually investing time in training and learning to reduce the time taken to resolve tickets. Through accurate reporting, we look to identify repeating challenges our customers are facing and then look for a quicker way to resolve it.
  • Transparent – Throughout the customer journey we will be transparent. Account Managers will share insightful reports, our IT Engineers provide regular ticket progress updates and it is also common our Directors will get in touch with customers to ensure they’re happy with the service provided.

Personal

By taking a number of extra steps, we look to add a personal touch to our Managed IT Support service. Our Account Managers frequently stay in touch and look to understand your business’s culture, people and how your staff work. When possible, we invite customers to explore our offices and meet the team in person.

We also look to create an environment that maximises our staff engagement and wellbeing. Regular team building exercises, engagement initiatives and training helps overall staff happiness which positively reflects on the customer service provided. We believe high staff engagement equals better customer engagement.

Partnered with leading technology providers

We work with pioneering technology brands to ensure we are able to offer the latest solutions. As a highly accredited Managed IT Provider, we are perfectly placed to support businesses with their digital transformation journey. We provide the same products and training as the large technology corporations, but with the added bonus of a responsive and personalised service.

What does Excalibur Managed IT Support cover?

A full ranged of managed IT services that act to help your business grow

  • Remote Monitoring for Servers & Workstations
  • Webroot Managed Anti-Virus
  • Annual Cyber Assessment
  • Patching and device maintenance – Servers and Workstations
  • Account Management
  • Service Reporting
  • Warranty Management
  • Site Survey
  • In-Life Support
  • Business Continuity Planning
  • Consultancy leading with technology
  • Data Centre (Hosting)
  • Technology Consultancy (Business and Planning Service)
  • PCI Compliance testing
  • Enhanced Cyber Health Check
  • E-mail Phishing simulation
  • Connectivity monitoring support services
  • Backup support, monitoring and testing
  • Office 365 support and services
  • Out of hours support
  • Software and hardware audits
  • Web filtering
  • Technology Strategic Deep Dive
  • E-mail filtering

SME Focused

Big enough to support 100’s of customers, small enough to care. 

As a 60 employee SME, we understand the importance of having swift and reliable IT systems. We primarily focus on supporting SME’s  because we understand the challenges they face, the tight budgets they need to navigate and their aggressive growth plans.  We know that when things stop working, it costs you money, it frustrates staff and impacts your customers. 

We use the solutions we sell. We know first-hand how they change your business and can provide training as well as real life practical demonstrations before you consider it using it for your business. 

excaliburcomms

IT Support – Get in touch

There’s a range of different reasons a company needs IT Support, we’re confident our team can support you. Speak to one of our consultants about the challenges you’re facing and we’ll give you a free initial assessment or arrange a more thorough audit with a Senior Project Engineer.

Prefer to contact a solutions expert directly?

Give Mike a call on 01793 438883 or e-mail him at welcome@excaliburcomms.co.uk

Mike Hayden

10 years working with SME’s to improve their IT and Infrastructure


Why Excalibur?

Based on values

Everything we do at Excalibur is set around a particular set of values. We have four main core sections – Personal, Expert, Fair and Bold. By aligning our business on these strong set of values – it shapes the way we work internally, and most importantly improves the service we deliver. Read more about our values.

Support focused

Most Managed Service Providers have a low ratio of operations staff to compared to sales and marketing. At Excalibur we hold a 4:1 ratio of service staff to sales. This ensures that we have enough resources internally to continually deliver on-time and maintain an excellent standard of service.

On average we receive 4.8 out of 5 star rating as feedback from our cases.

Focused on engagement

We believe that by improving our own staff engagement and well-being, it positively reflects in the service we deliver. Excalibur is a Sunday Times 100 Best Companies to Work for 2017, 2018 and 2020. We also hold the Federation of Small Business South West Award for Employer of the Year 2018.

Highly accredited

At Excalibur, we continually look to achieve and uphold industry relevant accreditations that focus on improving the way we operate and our overall service. On top of all our partner accreditations, We can proudly say we are  ISO 27001 accredited.

We also support schools, colleges and universities

 Visit Techs4Education, our education division