Managed IT Support
We take care of everything IT, so you don’t have to
Our fully managed support is personal, reliable and efficient, giving you more time to focus on growing your business.
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SOME OF OUR CLIENTS
Powering Your Business
Excalibur believes in building a partnership that looks at the bigger picture. We will support your staff with the day-to-day operations, but more importantly, guide you through your technology journey and make sure you are investing in solutions that allow you to work smarter, not harder.
We are market leaders in managed IT support, delivering a first-class service to businesses throughout Wiltshire and beyond.
What we deliver
Our Managed IT Support Services
In today’s digital world, tailored it support is essential to your business. As you would expect from a leading managed IT support provider, we provide a comprehensive list of services as standard.
We understand that every organisation is different, which is why we also give our customers the flexibility in choosing what IT services and support they need.
Optional IT Services
We acknowledge that some businesses will have specific IT requirements – that’s why Excalibur provides a range of additional services within our managed IT support. Whether you require additional cyber security protection or support that extends to 24 hours a day, seven days a week – we can help.
The Benefits of Managed IT Support
Saves You Time and Money
Using a managed IT support provider will cost significantly less than building and training a dedicated in-house IT department. For a fixed price, you will have all the benefits of internal IT experts but without the expense.
Keeps Your Business Running
A break-fix provider benefits when a business encounters IT problems that require resolving. The opposite is true of a managed IT support provider whose aim is to keep your system up and running as part of your service agreement, so there are no hidden costs.
All Eventualities Covered
Strategy and road mapping is an essential part of any business. With the right technology partner, your organisation can flourish knowing its technology is aligned with the overall business goals and objectives. At Excalibur, we work with you to continually plan your next steps as well as keep your organisation at the digital forefront.
Facilitates Business Growth
A managed IT support provider like Excalibur does more than identify and fix problems with your system. Our team help businesses use technology as a springboard for growth and expansion.
Why Choose Excalibur for your IT Services?
As an SME ourselves, we understand why choosing the right IT provider is vital for your business. We acknowledge the importance of a swift and secure IT solution because when it stops working, it costs you money, frustrates staff, and impacts your customers. We support SMEs because we understand the challenges they face and the tight budgets they operate within.
Most managed service providers have a low ratio of operations staff compared to sales and marketing. At Excalibur, we hold a 3:1 ratio of service staff to sales. This ensures that we have enough resources internally to continually deliver on time and maintain an excellent standard of service. On average we receive a 4.8 out of 5-star rating.
Dedicated Account manager
For that personal touch, our IT clients benefit from a dedicated account manager. We complete regular reviews that focus on your current services, immediate and future needs as well as high-level discussions around emerging technologies and the benefits these can bring to your business.
What our clients
say about us
Here at Excalibur, we’ve helped transform the IT and business communications of countless companies around the UK. From fully managed IT support and connectivity services to mobile services and business telephony, we deliver reliable, forward-thinking, and scalable solutions.
But don’t just take our word for it. Hear it from the people who have experienced it first-hand.
I had a very interesting and productive 1st meeting with Excalibur yesterday. We got through a huge amount but ran perfectly to time. They were clearly very well prepared for the meeting and followed up with a concise list of actions. Overall, I have been left with an overwhelming feeling of positivity that we are going to make some real progress over the coming months in fine-tuning our IT set-up and improving our cyber security.
Lucy Griffiths | Swindon Property Group
So responsive, positive and helpful. Really going above and beyond.
Thank you for such wonderful IT Support.
Henry Marshall | Park House School
I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.
Karen Seymour | Middletons Solicitors
I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.
Katherine Woods | Meeting Magic
We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.
Shelley Parker | Marlborough Town Council
10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.
MLL | Heritage Consultants Limited
Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.
Mike Crabb | John M Carter Ltd.
Measured, Efficient and Transparent
There are three main elements to earning trust as a managed service provider. In fact, we place so much trust in the managed IT support solutions we sell that we use them ourselves. This enables us to understand first-hand how they can help and support your business. We will even provide real-life, practical demonstrations before you make a final decision on enlisting our services.
Measured – We invest heavily in our internal CRM to accurately measure customer feedback scores and how our service is being used. This helps maintain the highest standard of service and identify any trends that can be used to improve the way we work with customers.
Efficient – We are continually investing time in training for our staff to help reduce the time it takes to resolve customer issues. Accurate reporting helps identify repeat problems so we can find quicker solutions for our customers going forward.
Transparent – We are always open, accountable, and transparent with our customers. Account managers share insightful reports, IT engineers provide ticket progress updates, and our directors will get in touch with customers to check they are happy with the level of service they are receiving.
A Microsoft Gold Partner
As a Microsoft Gold-Certified partner, Excalibur has agreed to collaborate and establish a close working relationship with Microsoft. The accreditation means we’ve demonstrated the highest level of expertise and commitment to delivering Microsoft products to customers.
This certification has allowed us to support thousands of customers moving to the cloud and utilise the powerful software included in their Microsoft license.
Partnered with the best
We build the bridge between large technology providers and SMEs.
We believe that by improving our own staff engagement and well-being, it positively reflects in the service we deliver. Excalibur is a Sunday Times 100 Best Companies to Work for in 2017, 2018, 2019 and 2020. We also hold the Federation of Small Business South West Award for Employer of the Year in 2018.
Can Excalibur Help Your Business with IT Support?
There are many reasons a company needs IT support, and we’re confident that our specialists can support you. Speak to one of our consultants about the challenges you’re facing, and we’ll give you a free initial assessment or arrange a more thorough audit with a senior project engineer.