IT Support for Hotels

Your office staff, customer service representatives, and guests will all be able to benefit from WiFi solutions that keep everything up and running. If you’re happy for guests to enjoy free WiFi, our solutions ensure fantastic usability where multiple devices are connected. Likewise, front-of-house staff will experience broadband that is reliable during check-in and check-out times.

What’s included:

• Choice of four connectivity options that keep you online
• Solutions that mean you are connected in minutes
• 24/7 access to WiFi
• Tailored packages that meet your exact needs
• Strong connection for multiple devices

Safe storage of guest data is a fundamental priority for hotels. Our secure remote backup ensures this. It also offers exceptional support when infrastructure failures, whether through power cuts or cybersecurity shutdowns, meaning you are able to retrieve important information to support your hotel. Our secure remote backups ensure minimal disruption to your daily proceedings whilst keeping your client’s data safe.

What’s included:

• Daily reporting and information backups
• Flexible data limits
• Protection against accidental deletion, hardware failure and data corruption
• Active monitoring for threats
• Quick retrieval of files when required

With personal data and credit card information on file, hotels can be a prime target for cybercriminals. Installing a firewall and enforcing tight password protection is not enough. Our cyber security services assess the risks your business faces, matching them with viable solutions and precautions that work for you.

What’s included:

• Assessment of your hotel business’s weak points
• Cyber Essentials technical controls
• Contribution to wider IT cyber security measures
• Understanding priority areas that require immediate attention
• Advice on additional staff training and simulation exercises
• Experts on hand to assist

Supercharge your efficiencies and processes around your hotel with Microsoft 365. As well as offering excellent collaboration for office-based staff, it also gives check-in staff access to tools such as Outlook to monitor high-priority bookings.

What’s included:

• Seamless integration of Microsoft 365
• Training and education for users around various programmes suitable for hotel requirements
• Management of licences
• Immediate access to Microsoft’s latest products and updates
• Regular updates for hardware and software
• Exceptional customer care

There are excellent software choices available online that perfectly fit the day-to-day running of a hotel business. With rota scheduling, convenient to-do lists that organise daily tasks to be completed and tools that manage things like sustainability targets, introducing this to your staff can be an excellent idea. If you need support with migration or rollouts, we can walk you through the steps.

What’s included:

• Implementation and migration services
• SME-friendly solutions
• Support with integrating services
• Quick and speedy assistance with setting up software, such as staff holiday management
• Expert opinions and risk assessments completed on new SaaS required
• Support with upgrading cyber security in response to potential risks, if required

Offering industry-grade protection, Sophos Endpoint Protection is a threat intelligence programme that assesses and observes suspicious behaviours on your system. It also ensures your endpoints and data are protected, which is vital for hotel management. You’ll appreciate total convenience too as everything is managed by us, meaning there’s no need for an in-house IT team.

What’s included:

• Web control category-based filtering
• Application control point & click blocking
• Peripheral control managed access to removable media & mobile devices
• Data Loss Prevention (DLP)
• Anti-malware, HIPS & malicious traffic detection
• Web, application, device & data control
• Endpoint web filtering