IT Support for Estate agents
Connecting estate agents with buyers and sellers.
A comprehensive range of IT solutions, so your estate agents can put clients first.
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Forward-thinking IT Support For Estate Agents
Estate agents work within tight timeframes and are often juggling an array of property portfolios. To ensure an efficient client service, comprehensive technology solutions are crucial. Excalibur are experts in providing full-service IT support, so your business can remain firmly focussed on the property market.
Excalibur provide a leading-edge IT support service, ensuring access to innovative software and an expert team you can rely on. Whether your estate agents specialise in selling residential property or letting commercial spaces, we focus on finetuning your IT requirements, so you don’t have to.
Building long-lasting client relationships is at the centre of what we do at Excalibur, with many of our current partnerships exceeding 20 years. We pride ourselves on understanding your business needs and providing a personalised IT service to follow.
Our IT Support Solutions for Estate Agents
Managed IT Support
For estate agents of all sizes and specialisms, dynamic IT support is imperative for the smooth running of property businesses. Outsourcing your IT services with Excalibur is a cost-effective alternative to an in-house IT department, with the added assurance of expert support.
- Friendly support staff possessing industry-specific knowledge
- Leading SLAs
- Phone and remote assistance
- Office 365 and Google Workplace support
- Top-tier procurement, repair and planning
- Business strategy integration
Secure Remote Backup
Our industry-leading backup service provides a vital safety net for the security of your internal data, in the event of incidents such as infrastructure issues or power outages. Switching from onsite storage to remote backup eliminates the risk of data loss, equipping your business with a smart cloud-based solution.
- Routine daily backups
- Flexible data limits
- Accidental deletion safeguards and monitoring
- Hardware failure and data corruption protection
- Missing files retrieval
In a world of hybrid-working and increased cyber threats, it is no longer sufficient to protect your estate agent business with simple firewalls or rudimentary password protection. Our support team evaluates your security needs on an induvial basis to ensure second-to-none protection for your estate agents and clients.
- Cyber Essentials technical controls
- An in-depth assessment of your business’ cyber vulnerabilities
- Incident response planning and support
- Sophos endpoint protection
- Phishing Simulation
- Proactive threat monitoring and detection
In a fast-paced property business, it is crucial that your estate agents can rely on a robust and dependable connection. Our bespoke internet solutions allow businesses to share property portfolios and client documentation with ease and peace of mind.
- Consultancy and planning
- Thorough network setup
- Ongoing monitoring and support
- Access to discounted licencing
- Support and software upgrades
If your property business is looking to migrate from your current ISDN phone system into a cutting-edge internet-based alternative, our SIP trunking service provides your estate agents with a reliable, flexible and efficient phone system.
- Cheaper daily running costs
- Minimal bandwidth required
- Seamless transition and setup process
- Business continuity during emergencies or infrastructure failure
- Quick call rerouting
- Multi-channel availability for single SIPs
The ability to keep clients and third parties up to date on the progress of a property is key for Estate Agents. Add to this, frequent property viewings or remote working, and the importance of a reliable business line is paramount to the smooth running of your business. Our latest telephony solutions ensure that you stay connected, wherever you are.
- Unified phone systems
- A range of UC options, including: Microsoft Teams, RingCentral and Vodafone UC
- Single dashboard management
- Multi-device availability
- Free of charge internal calls
- Consolidated voicemail systems
Benefits Of Specialist Estate Agent Support
More than ever, estate agents rely on comprehensive IT solutions, such as property and client portals to view and record information in a streamlined system. The configuration of such systems requires an understanding of property business operation and the awareness of legal obligations, including GDPR.
Drawing on the expertise of our skilled IT team, estate agents are able to improve their internal and external collaboration and streamline their administrative processes, all of which is a hosted in secure and user-friendly systems.
Why Choose Excalibur for Estate Agent IT Support?
Excalibur provide a comprehensive IT support service for estate agents. Whatever the issue, we’re here for you, 24/7.
With over 1,000 hours of yearly training, our team are in the know on a multitude of areas so we can provide you with the best solutions for your estate agents.
In tandem with a personalised IT service, we partner with gold-standard tech providers, so your business has access to the best-in-class.
What our clients Have To Say
At Excalibur, we specialise in transforming the IT of SMEs across the South West. Over the last 20 years, we’ve worked with many estate agency businesses, guiding them throughout their IT journey.
Take a look at what some of our current clients have to say.
So responsive, positive and helpful. Really going above and beyond.
Thank you for such wonderful IT Support.
Henry Marshall | Park House School
I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.
Karen Seymour | Middletons Solicitors
I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.
Katherine Woods | Meeting Magic
We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.
Shelley Parker | Marlborough Town Council
10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.
MLL | Heritage Consultants Limited
Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.
Mike Crabb | John M Carter Ltd.
How can we help?
Our SME specialists are ready to guide you through the transformation of your IT.
Get in touch for a free initial assessment.