“‘Excalibur’s ability to combine technical assistance and a range of IT and communications experience mean they could function as a ln term partner as Thrings developed a Unified Communication strategy. Their proposal represented excellent value and their customer service proposition was a significant factor in the decision making process.’‘
Chris Harding – Director of IT and Facilities
What do they do?
Thrings Solicitors is one of the UK’s top law firms with multiple offices across the country. They needed a reliable mobile communications solution that was easy to manage, was regularly reviewed and provided reliable communications across the country.
Thrings also wanted responsive support and a relationship with a dependable supplier who offered a high quality personal service.
How did Excalibur help?
After in-depth analysis of the current mobile infrastructure, Excalibur implemented a new mobile contract that better reflected Thrings’ usage and future needs along with new handsets. They kept Vodafone as the carrier, but switched management of the account to Excalibur.
Handsets and contracts were switched seamlessly and coverage was maintained during the switchover. All employees received and activated new handsets without impacting productivity.
Excalibur provided full project management and technical and administrative support during the process and will continue this full support throughout the contract.
How do Thrings operate now?
Thrings Solicitors now have a mobile solution that delivers the coverage and quality they need without overpaying on a tariff that wasn’t suitable. They benefit from excellent coverage from the county’s leading mobile provider and account management by a Vodafone Total Communications Partner in Excalibur.
Thrings technical support staff have also benefitted from extensive training in mobile device troubleshooting from the Excalibur team. This shortens fault resolution significantly, improving the overall experience for the company and its customers.
Excalibur also regularly reviews mobile usage to ensure the current tariff still offers maximum value. A dedicated relationship manager works closely with Thrings to deliver that essential relationship between customer and supplier that the company wanted.
“The transition was smooth as a result of excellent project planning and execution which included transferring 150 mobile devise across four offices with the minimum of disruption.”