Managed IT Support IN GLOUCESTERSHIRE
Seamless IT support that ensures optimal performance
Our tailored IT support packages empower your Gloucestershire-based business.
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Take the Next Step with Fully Managed IT Support
For businesses around Gloucestershire, it’s important to present a competitive edge for customers. However, without the right IT support in place, this strategy can fall flat.
From Gloucester to Cirencester, we’re dedicated to helping our customers succeed through tailored IT support packages that are unique to them. This approach ensures we fully understand your business, any weak points in your IT systems and find solutions that enable you to thrive.
With over 20 years of experience and countless award wins, we’re in the best position to support you. As we’re only down the road in Swindon, we’re never too far.
Our Specialist B2B IT Services
Managed IT Support
Regardless of your needs and requirements, you can rest assured that you’ll be in safe hands with us. At Excalibur, our services have won awards and revolutionised the way our customers do business.
As part of our support, we offer a comprehensive IT service that encompasses everything from cloud and security to software and servers. Our specialists have a range of backgrounds, from hardware to cloud migration.
Today’s digital age highlights the importance of enhanced cyber security that safeguards everything from customer data to confidential staff information and intellectual property.
When you partner with Excalibur, you’ll have cyber security experts on hand to walk you through thorough IT risk assessments, fixing any weak points in your network and ensuring all your data is backed up on a remote server.
In addition, we’re also here to offer guidance and advice for future-proofing your files, such as remote back-up solutions and better document security.
Microsoft Office 365
Microsoft 365 is a staple product across many businesses, with programmes such as Word, Outlook and Excel used by many. If you have these enabled, you’re also likely to have a host of productivity and process-enhancing features too.
At Excalibur, we’ve been accredited with Microsoft Gold Partner status, which means we’re best placed to support you with Microsoft-related queries. You can also draw on our knowledge as product and programme experts
too, meaning if you have any queries on the products, or want to know how to migrate your workforce, we’re best placed to help you. Additionally, we’ll also work with you to help you fully realise the power of the
Microsoft Office suite.
Cloud Software-as-a-Service (SaaS)
Software as a Service (SaaS) applications are becoming increasingly popular amongst SMEs. CRM tools and project management software are some examples. These offer businesses a more streamlined approach through centralised storage systems and task tracking. SaaS also offers your business greater support and could revolutionise how you work.
If you’re interested in finding the right SaaS application for your business, Excalibur can help. We’re able to review your current processes and provide a detailed risk assessment on the SaaS application you want to adopt for your business. We’ll even support you with the rollout.
the Benefits of Managed IT Support for Gloucester Businesses
Scalability and Futureproofing
For businesses that want to stay ahead of the curve, an expert IT support provider is a must-have. One of the greatest advantages of working with us is that your IT infrastructure will naturally expand as your business grows, whether that’s throughout Gloucestershire or further afield.
Enhanced Customer Service
Not only are you guaranteed exceptional customer service from us, but your customers will also notice a difference too. As well as improving communication lines, our IT support also ensures you can remain operational in the event of a cyberattack or an infrastructure failure affecting other Gloucestershire-based businesses too. That means you can continue to focus on your customers while we review the issues.
Fast, Effective Solutions
When you outsource your IT support, you’re guaranteed a speedier turnaround time and cheaper costs compared to an in-house IT department. The amount you could save is incalculable, especially if you experience a severe cyberattack. Through our support, we’ll be able to keep you online and fully operational.
We’ve Got Your Future Covered
Strategy and road mapping are vital when it comes to delivering business. That’s why you need the right technology and IT support partner to assist you. We’ll ensure your IT strategy aligns with your business’ goals and objectives, keeping it in line with what matters to you most.
Why Choose Excalibur for your IT Services in Gloucester?
From the first consultation, we make sure you feel right at home with us. For consistency, you’ll have your own account manager assigned who will get to know your business just as well as you. That way, we can ensure the right support and that offers are always available to you.
Experts in SME Support
As an SME, we know just how important the right IT support is for your business. It must deliver what you need, whilst also being cost and time effective. That’s why our solutions are designed to be tailored to any business, no matter the size, number of employees, or industry.
At Excalibur, we are renowned for the support we offer our customers as well as the environment we provide for our staff. In 2021, we were placed in the top 100 for Best Small Companies to Work For. This is due to our passion in ensuring employee wellbeing and overall engagement.
Find Out What Our Customers Believe
From focused IT support to SaaS application rollouts, we’re always on hand to offer advice and guidance directly to you and your sites across Gloucestershire. As part of our approach, we want our customers to always feel fully looked after and secure.
Here’s what they think of our IT solutions.
I had a very interesting and productive 1st meeting with Excalibur yesterday. We got through a huge amount but ran perfectly to time. They were clearly very well prepared for the meeting and followed up with a concise list of actions. Overall, I have been left with an overwhelming feeling of positivity that we are going to make some real progress over the coming months in fine-tuning our IT set-up and improving our cyber security.
Lucy Griffiths | Swindon Property Group
So responsive, positive and helpful. Really going above and beyond.
Thank you for such wonderful IT Support.
Henry Marshall | Park House School
I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.
Karen Seymour | Middletons Solicitors
I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.
Katherine Woods | Meeting Magic
We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.
Shelley Parker | Marlborough Town Council
10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.
MLL | Heritage Consultants Limited
Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.
Mike Crabb | John M Carter Ltd.
Frequently asked questions
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For many companies, hiring in-house IT experts can be incredibly costly and time-consuming. That’s why it’s often easier and more beneficial to outsource some or all IT requirements to an IT support provider.
IT support should always feature in a business somewhere, but it doesn’t necessarily have to be in-house. IT support ensures preventative measures that a business must take to ensure they remain operational. These preventative measures could include:
- Risk assessments of current IT systems
- Review of remote storage options so they’re not on site, these could be positioned outside of Gloucester and the surrounding area
- Review of SaaS applications for the purpose of increasing customer experience
- Exploring weak points across a network to address cyber security concerns
- Scaling up and future-proofing a business’s technology
- IT support that considers geographic struggles affecting Gloucestershire businesses, such as zones with no phone signal
An in-house IT department will have its own separate set of costs that can affect a business’ budget overall. This includes:
- Cost to hire and train
- Cost of salary
- Cost of specialist training
Overtime, this is often costlier than working with an outsourced IT company.
Whilst an IT department might be essential to your business, an outsourced IT company can act as an extension of your current team. This means certain IT functions can remain in-house while others are outsourced.
Microsoft Gold Partner
As a Microsoft Gold Partner, we demonstrate a specialist understanding of Microsoft’s product portfolio. That means we’re in the best position to support you with any Microsoft-related queries.
In addition, you can benefit from discounts on a range of Microsoft products. These packages are designed to drive production and enhance collaboration. We’re always on hand if you want to know more.
Partnered with the best
SMEs can benefit from the latest technologies for their business thanks to our partnerships.
Looking for Managed IT Support in Gloucestershire?
At Excalibur, we support local businesses, which means you are never far from an IT specialist.
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Let’s Get Started
As a Swindon-based business ourselves, we’re just around the corner and we’re eager to get started with you. If you’d like additional information about some of our services or want to know how to get the most out of your IT systems, get in touch.