“I am now looking ahead to see how Excalibur can continue to partner us guaranteeing we are at the pinnacle of new technology and further enhance our customer experience.”
Martin West – Owner
What do they do?
mLettings is a specialist letting agency that serves Swindon and Cirencester in Wiltshire. The lettings industry has undergone extensive changes over the past 18 months and with more still to come. Mlettings started preparing and planning for these changes 3 years ago, preparing for the future lettings marketplace. For example; there are over 150 pieces of complex legislation in relation to the private rental sector.
Their main challenge was to create an internal infrastructure that allowed the company to deliver a responsive friendly customer experience whilst balancing the needs for data security, adherence to Statutory legislation and compliance.
To do this they needed an IT solution that would meet these challenges. The IT solution needs to deliver a better customer experience through the whole customer process from an initial enquiry to tenancy commencement.
How did Excalibur help?
Excalibur carried out a forensic IT audit of current systems and processes/hardware and software. We then produced a detailed short and medium-term plan for success over the 1 to 5 years. That plan centred around key delivery areas;
Improve data security to highest levels
Install the latest IT systems and processes
efficient data management that communicates with different platforms
Aim; to deliver the exceptional customer service.
We began the transformation with installing the latest fibre optic connection to provide faster internet communications. Once installed, we delivered Microsoft Office 365 cloud-based productivity tools. Linking faster processing with an electronic customer application processing system for tenants and landlords.
The inherent security built into Office 365, along with other precautions we introduced provides the highest level of data security Mlettings and their clients demand. It also ensures compliance with current statute legislation.
We also provide full IT support for mLettings. They have direct access to our professional support team and we ensure their systems are always running at optimum levels. Vital for a market leading Letting agency.
How do mLettings operate now?
The Result is a trusted partnership where both parties are aligned completely. Both Excalibur and mLettings are service-centric and concentrate on delivering the quality of service that makes them stand out.
The streamlined efficient processing reduces time and combined with electronic signatures enables complex legal documents to be generated in accordance with UK legislation and ensures full compliance protecting landlords and tenants.
Access to cloud platforms saves and protects vital data. It is secure and stored off site.
The combined delivery of these IT solutions and efficiencies it has made across all aspects of the business is necessary for the company to remain competitive going forward.
“Martin West, the owner of Mlettings has been delighted with the project. ‘Excalibur and Mlettings both put the customer first which is why we work well together. We both want to deliver a first-class customer experience with maximum efficiency and minimum waste. The new implemented IT solutions helps us provide all the necessary documentation for landlords and tenants.
We have the security of being looked after by a Trusted industry leader like Excalibur and the results speak for themselves.”
Martin West – Owner