IT Support in Bristol

On-demand IT support to empower your business

Comprehensive and skilled IT services for local Bristol businesses


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It Support That Supports Your Technology Journey

Excalibur Communications provide cutting-edge, comprehensive and proactive IT Support to organisations across Bristol and the South West.

With over 20 years’ experience working with Bristol-based SME organisations, our team know the importance of staying operational in this digital age.

We aren’t a quick One-Stop-Shop. Excalibur Communications are is an award-winning IT provider for Bristol businesses, that looks to build a relationship with your teams, resolve your current pain-points and become part of your ever-lasting digital transformation journey.

  • SME focused
  • IT strategy and consultation
  • Provide access to a full range of IT skill sets
  • Minimize overheads and staff costs
  • Partnered with the best
  • Help your business run more efficiently
  • Tailor-made IT support packages
  • Lets you springboard ahead of competition

Our Specialist Bristol IT Services

As enterprises become increasingly networked, digitally-enabled, and integrated with emerging IoT applications, the pressures of digital transformation make the strategic importance of quality IT support increasingly key.

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Managed IT Support

We offer a comprehensive IT support package covering managed IT services, cloud and security, hardware, software, servers, and more.

We have database professionals with CRM and ERP backgrounds, cloud migration specialists, digital and IT strategists, issue resolution technicians, and more.

Together, our large, diverse, and highly effective team provide a full-service managed IT support solution, meeting your organisation’s unique needs in a high-quality, cost-effective way.

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Cyber Security

For businesses of any size, data security and cyber awareness should be a top priority. With the operation of your business on the line, having a cyber security expert to hand is imperative.

Excalibur provides business-critical cyber security services to your business, including tools, training, and resources to help build your defence against incoming attacks.

If the worst does happen, we’ll be on hand to help you recover data and rebuild your IT estate.

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Cloud Software-as-a-Service (SaaS)

Having the right tools and setup is imperative for any business operating in the modern world.

Our hosted solutions allow businesses like yours access to our experts and their product knowledge, giving you a simple way to build out your digital toolbox. All this without the need for major investment or time from your company!

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Microsoft Office 365

As one of the biggest software companies in the world, it’s no surprise that millions of SMEs use Microsoft 365 daily. However, most aren’t using it to the maximum capability.

At Excalibur, we can help migrate you over to Microsoft 365, as well as help your teams to manage their Microsoft use to their advantage. We’re a Microsoft Gold partner, so you know you can trust us with your Microsoft roll out.

Why not speak to our solutions specialist?

Give Mark a call on 01793438888 or email him at

Mark Holmes, Key Account Manager, Excalibur Communications, Swindon.

Mark Holmes

20+ years working with SMEs
to optimise their business technology.

Why Choose Excalibur for Bristol IT Services?

Based on values

Everything we do at Excalibur is centered around a particular set of values. We have four main core sections – Personal, Expert, Fair and Bold. By aligning our business on these strong set of values – it shapes the way we work internally, and most importantly improves the service we deliver. 
Read more about our values.

Support focused

Most IT Support providers in Bristol have a low ratio of operations staff to compared to sales and marketing. At Excalibur we hold a 4:1 ratio of service staff to sales. This ensures that we have enough resources internally to continually deliver on-time and maintain an excellent standard of service.
On average we receive 4.8 out of 5 star rating as feedback from our cases.

Focused on engagement

We believe that by improving our own staff engagement and well-being, it positively reflects in the service we deliver.

Excalibur is a Sunday Times 100 Best Companies to Work for 2017, 2018, 2019 and 2020. We also hold the Federation of Small Business South West Award for Employer of the Year 2018. 

What our clients say about us 

No business is too small to deserve a dedicated and proactive IT partner, our expertise and priority will forever remain in supporting SMEs.

See what some of our current clients say.

I had a very interesting and productive 1st meeting with Excalibur yesterday. We got through a huge amount but ran perfectly to time. They were clearly very well prepared for the meeting and followed up with a concise list of actions. Overall, I have been left with an overwhelming feeling of positivity that we are going to make some real progress over the coming months in fine-tuning our IT set-up and improving our cyber security.

Lucy Griffiths | Swindon Property Group

So responsive, positive and helpful. Really going above and beyond.

Thank you for such wonderful IT Support.

Henry Marshall | Park House School

I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.

Karen Seymour | Middletons Solicitors

I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.

Katherine Woods | Meeting Magic

We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.

Shelley Parker | Marlborough Town Council

10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.

MLL | Heritage Consultants Limited

Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.

Mike Crabb | John M Carter Ltd.

Gold Microsoft Partner

Microsoft 365 requires an expert to help your business take full advantage of its capabilities.

Achieving the Microsoft Gold Partner Certification demonstrates our committed excellence in the evolving Microsoft technologies. We are committed to continuing this level of partnership with Microsoft.

Our knowledge can equip you with the tools and skills your team needs to maximise Microsoft 365.


Partnered with the best

Excalibur works with market-leading pioneering brands to develop and deliver first-class IT solutions to businesses in Bristol. With accredited partnerships with Microsoft, Vodafone and Google, we have an all-encompassing range of solutions to meet our customers’ requirements.

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Excalibur Communications - Sophos Silver Partner Logo.
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Ready to get Started?

There’s a multitude of different reasons why your company may need IT support, and we’re confident our team can support you.

Speak to one of our consultants about your Bristol business, and we’ll give you a free initial assessment or arrange a more thorough audit with a Senior Project Engineer.

Frequently asked questions

Managed Services vs in-house, what’s better?

Some larger businesses can afford to maintain in-house IT teams, but the resourcing costs are significant and it is challenging to recruit and retain a large enough team to cover the wide, challenging and ever-evolving breadth and depth of skill sets required to deliver a full IT solution in today’s rapidly changing world.

For this reason, many forward-thinking businesses are turning to expert managed services that provide full access to cutting-edge skills, talent and expertise on a flexible basis – buying in the services they need, when they need it and at rates that make sense for the business.

Is IT Support expensive?

As you can tell, there is a great degree of variation in the price that you could face when you start shopping around. Many IT support firms might charge a relatively low amount, but fail to offer a service that really offers what you need in an emergency. As a ballpark figure, you might expect to pay somewhere between 4% and 6% of annual revenues on IT support.

This would include any major necessary updates each year and general day-to-day management. The best way to get a more accurate price would be to speak to an IT support specialist, such as what our team can provide here at Excalibur. We service a number of small and large companies across all UK sectors and offer flexible pricing plans that can cover your exact needs and not break the bank.

We also offer exclusive deals for small businesses, as a part of our aim to help you minimise costs and grow.

What do I need to consider when selecting an IT Support Provider?

IT support is now a crucial business expenditure for most companies, regardless of sector. If your systems go down, even for a few hours, it could mean a complete halt to business and cost you dearly.

When comparing IT support companies in Bristol, we recommend you acknowledge price but don’t prioritise it. We often hear that customers who are cost driven in their decision making tend to encounter more problems and receive a poorer service,

We recommend you research into what the business offers from a strategic and proactive point of view. These are the types of partners that will minimise future problems, help with scalability, and most importantly improve your profitability

School, College or University?

We also provide IT support for a number of schools and education institutions across Wiltshire and Hampshire. Check out our specialist division.