Excalibur Customer Portal

Sign up to Excalibur’s IT Customer Portal

Seamlessly submit and track your service tickets through our bespoke Customer Portal, built with our IT customers in mind. 

How to sign up to our portal

Navigate to the  Customer Portal

Click the ‘Sign up’ button.

  • Track and submit service tickets
  • User-friendly dashboard
  • Access live ticket updates
  • Intelligent IT Support
  • Seamless access to our Service Desk expertise
  • Integrated with our customer feedback platform

Would you like to speak to us about another service?

Give Mark a call on 01793438888 or email him at sales.enquiries@excaliburcomms.co.uk

Mark Holmes, Key Account Manager, Excalibur Communications, Swindon.

Mark Holmes

20+ years working with SMEs
to optimise their business technology.

Putting Customers First

• Excalibur Service Desk deals with an average of 1,800 service requests each month.

• On average, we respond to customer tickets within 34 minutes.

• 98% of all Service Desk requests are resolved well within SLA.

So responsive, positive and helpful. Really going above and beyond.

Thank you for such wonderful IT Support.

Henry Marshall | Park House School

I am finding Laura at Excalibur a breath of fresh air, nothing too much trouble and only too pleased to try and help. In the short space of time I have had contact with her she’s managed to sort out a few of Middletons’ ongoing problems and not a whiff of using COVID-19 as an excuse not to try and help. Please pass on our thanks for all the work she is doing for us – long may it continue.

Karen Seymour | Middletons Solicitors

I really appreciate the way Charlotte at Excalibur took time to understand the specific needs I have from my mobile contract and found a way to achieve this, despite Vodafone’s tariffs. I have already passed her details onto a colleague and will be happy to recommend to others.

Katherine Woods | Meeting Magic

We have recommended Excalibur to other councils and will continue to do so. A definite 9 and almost a 10! Recently, Laura helped my understanding of Microsoft Teams. She helped steer me through it as a novice ready for our Council to use it for virtual meetings. No question was a stupid question and she patiently talked me through it. She is always professional and helpful in her dealings with my team right from advising on new systems through to follow-up on queries.

Shelley Parker | Marlborough Town Council

10/10 – I have been using Excalibur since it started in Swindon centre – I have one particularly good memory which has kept me with them ever since. I would, and do, always recommend Excalibur. And thank you to Amy for her supreme effort and excellent communication during lockdown.

MLL | Heritage Consultants Limited

Very easy to deal with, a keen price and excellent and efficient service to boot. Can’t be faulted.

Mike Crabb | John M Carter Ltd.

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