With an emphasis on simple control and administration through an easy to use portal, Horizon’s Hosted Solution has a long list of clever features you can easily control. An on-demand service with no hidden costs, complete number choice, business continuity and the ability to enable flexible working are what makes Horizon a popular choice. It also helps lower call costs by using the latest VOIP/SiP technology.
With a minimal capital outlay required, a reliable proven service and a jargon-free approach, Horizon is suitable for any size business looking to improve it’s productivity.Find Out More On The Article
The add-on service to the Horizon solution, Horizon Call Centre enables you to easily manage your inbound call centre environments. This boosts productivity, drives efficiency and delivers a first-class service to your customers.
As well as only paying for what you need and being able to scale up or down when needed, Horizon Call Centre empowers flexible and home working without losing call centre functionality. You can deploy intelligent call distribution; escalation and call quality control to maximise customer experience.Find Out More On The Article
How many calls are we getting, how are they being handled and who is handling them? Horizon offers a number of key measurements through it’s standard reporting section.
However, if you have a need for more in-depth, call management reporting, real-time understanding of call volumes and wall board integration then Horizon Akixi is for you. Instantly see what needs to be changed, monitor time to answer, abandonment rates, analyse internal call patterns and optimise resources with the right number of employees working at the right time. Akixi will deliver cost savings, efficiency gains and an unrivalled customer service experience.Find Out More On The Article
Horizon Integrator is a powerful piece of software that gives control of Horizon Services from your desktop without having to log-in to the Horizon Portal.
Alongside providing interaction with Microsoft Outlook and Skype for Business – CRM Integrator allows more than the top 20 CRM packages (including Salesforce and Dynamics) to be fully integrated. Take advantage of easy access to contacts, direct dial from your CRM and fully accurate reporting.Find Out More On The Article
What technology is available to me?
It's a question we get asked a lot so we designed our Discovery Days for you to come and find out. Visit Excalibur HQ and we'll show you the solutions that will transform your business.
We run them throughout the year, so choose a date that suits you.