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Horizon Akixi

Detailed reporting

Horizon Akixi Management Reporting is an additional feature for use with Gamma Horizon Call Centre. It delivers detailed reporting on every aspect of your contact centre.

Horizon Akixi Management Reporting provides data on how many calls are received, how many are abandoned, how long callers are waiting, who handles what call, how they are being handled and all the data you need to maximize the efficiency of your operation.

Features of Horizon Akixi Management Reporting include:

  • Real-time call centre stats including a wallboard feed.
  • Cradle-to-grave reporting of every aspect of every call.
  • Track abandoned calls and recover them.
  • Detailed agent and extension reports.
  • Accessible from any device with an internet connection.

Like Gamma Horizon, Horizon Akixi Management Reporting is also a hosted phone system so there is no hardware requirement and reports can be accessed by authorised users from any device anywhere.

Reporting is essential for business telephone systems to ascertain how productive it is and how efficiently it is being managed. Hosted telephony solutions can produce the same level of detail and analysis that traditional on-premise contact centre solutions deliver, without the hardware overhead.

Features

Every aspect recorded

With reporting you can easily monitor every aspect of calls to identify improvements in routing and handling. This helps reduce abandoned calls and make positive changes to improve the caller experience.

Real time reporting
oth real-time and historical reporting has an important part to play in running an efficient call centre. Horizon Akixi Management Reporting delivers on both of those. Real time monitoring allows you to refine and reallocate on the fly while historical reporting enables in-depth analysis of performance. Both are vital aspects of a productive contact centre!
Cost efficient
Horizon Akixi Management Reporting is a low cost add-on for Gamma Horizon Call Centre. It requires no hardware, no software and minimal training. It is also accessible on any device with an internet connection.

Why choose Excalibur

Choose Excalibur for your unified communications and receive exclusive rates and support from our expert team

Expert support

Our in-house team of specialist support technicians are on hand to help if you encounter any issues.

Great deals

As a Gamma partner, Excalibur can provide exclusive rates for your unified communications.