Hosted telephony and unified communications for your business
Horizon Call Centre is a fully featured call centre platform that has proven its worth in hundreds of deployments across the world. It is an add on service available for the Gamma Horizon cloud telephone system. It delivers enterprise level contact centre functions to any business of any size. All for much less than you might think.
The Gamma Horizon cloud phone system is one of the most advanced on the market. It offers full hosted telephony and unified communications features that enable your business to compete.
The Horizon Call Centre feature is also cloud-based and delivers all the features of a traditional contact centre without the hardware overhead.
- Intelligent call routing including forwarding, skill groups, hunt groups, queuing and more
- IVR and auto-attendant features
- Agent management features such as availability codes and wrap-up
- Simple setup and configuration
- Conference call facility
- Full reporting function
As a cloud based business telephone system, Horizon Call Centre focuses on features and usability. Gamma Horizon is well known for being very straightforward to configure and manage and the same is true for Horizon Call Centre. It comes with a very usable web portal that makes short work of designing call delivery plans, hunt groups, skill-based groups, escalation paths, voice recordings and all the configurations necessary for a top class call centre.
Why choose Excalibur
Choose Excalibur for your unified communications and receive exclusive rates and support from our expert team
As a valued Excalibur customer, you also have access to your own account manager who will act as a single point of contact for anything you might need. You will also receive regular service reviews and be able to use our expert technical help desk.
As a Gamma partner, Excalibur can provide exclusive rates for your unified communications.