fbpx
Home Fixed Telephony Solutions Gamma Horizon Gamma Horizon – Call Centre

Gamma Horizon – Call Centre

Hosted telephony and unified communications for your business

Horizon Call Centre is a fully featured call centre platform that has proven its worth in hundreds of deployments across the world. It is an add on service available for the Gamma Horizon cloud telephone system. It delivers enterprise level contact centre functions to any business of any size. All for much less than you might think.

The Gamma Horizon cloud phone system is one of the most advanced on the market. It offers full hosted telephony and unified communications features that enable your business to compete.

The Horizon Call Centre feature is also cloud-based and delivers all the features of a traditional contact centre without the hardware overhead.

Features include:

  • Intelligent call routing including forwarding, skill groups, hunt groups, queuing and more
  • IVR and auto-attendant features
  • Agent management features such as availability codes and wrap-up
  • Simple setup and configuration
  • Conference call facility
  • Full reporting function

As a cloud based business telephone system, Horizon Call Centre focuses on features and usability. Gamma Horizon is well known for being very straightforward to configure and manage and the same is true for Horizon Call Centre. It comes with a very usable web portal that makes short work of designing call delivery plans, hunt groups, skill-based groups, escalation paths, voice recordings and all the configurations necessary for a top class call centre.

Benefits

Full control

You have full control over calls from the moment they are connected. You configure how calls are distributed, which numbers are distrusted to skill groups and which are not, how many options your IVR has, what happens to unanswered calls and how to manage queues and overflows.

In-depth reporting
Administrators or supervisors can monitor agents, status, call queues, messages and reports. Horizon Call Centre also includes in-depth reporting of call centre functions so you can refine your offering to maximise quality of service and efficiency. All from that powerful web portal.

Why choose Excalibur

Choose Excalibur for your unified communications and receive exclusive rates and support from our expert team

Expert support

As a valued Excalibur customer, you also have access to your own account manager who will act as a single point of contact for anything you might need. You will also receive regular service reviews and be able to use our expert technical help desk.

Great deals

As a Gamma partner, Excalibur can provide exclusive rates for your unified communications.