The advantages of outsourcing IT support

Nowadays, most businesses are heavily reliant on IT as a means to store customer data and function more efficiently. However, maintaining this equipment and keeping such data safe is not an easy task. There are a number of issues with trying to handle this all in-house, and instead, many turn to outsourcing for their IT support. In Smarter Media’s latest articled commissioned by Excalibur, here are 5 such advantages to your business of taking this approach.

 1. Saves a lot of time

Implementing in-house IT support is a very timely process. You will need to go about hiring a whole new team and finding out exactly what functions you will need them to be capable of performing. This will involve you needing to learn the ins and outs of IT support. However, by outsourcing, you can save all of this time and continue to focus on the core aims of actually running your business.

2. Save a lot of upfront cost

The cost of hiring this team, and buying the necessary equipment to deal with IT issues, will set your company back a lot of money. This reason alone is why many smaller companies choose to outsource their IT support services whilst they are small. As they grow, it is then more viable to implement in-house IT support if they wish.

3. Controlled monthly expenditure

When you choose to go on an IT support plan, you will be paying a certain amount each month. For any additional requirements that arise, this can then simply be added in as a variable monthly cost within your budgeting. Essentially, you are covered under your monthly plan but, as other issues arise, they can quickly and affordably be factored in.

4. Faster adaptation to new IT services

Your IT support Swindon supplier will have their finger firmly on the pulse of evolving IT trends. They can then advise you on upgrades and improvements you can make to your systems, well before you would become aware of them. This can help improve your productivity over time and help put you ahead of the competition.

5. Covered for more eventualities

IT support firms have large teams of IT specialists who, together, are well prepared for any issues that can arise. Even if you hire an in-house team, they would have to be large to have enough combined knowledge to cover as many eventualities. This means peace of mind that you are covered no matter what.

To help put your mind at ease, Whiteline Research spoke to 550 businesses who outsourced their IT services and found that almost 89% of those firms were satisfied with their outsourcing contracts. Here at Excalibur, we offer IT support to a number of businesses across the UK. We have a range of different pricing plans which can be tailored to the exact requirements of your business. To find out more about the benefits of outsourcing your IT needs, and to find a plan that is perfect for you, contact our team today.


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