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Home IT Solutions

IT support & maintenance

Many business have neither the resource nor the money to employ a fully fledged IT function. For those that do, the value is gained from a focus on IT strategy rather than day to day issues.

At Excalibur, we provide professional, cost efficient IT support solutions for small and medium businesses. We provide all the benefits of an employed IT resource, allowing you to free up resource, money and focus on your core business.

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IT security

It’s more important than ever to protect your company data but with a huge range of security products available and lots of acronyms, knowing what to implement can be a challenge.

We cover anti-virus, firewalls, network security, ransomware protection, encryption, disaster prevention, data recovery and everything in between. Take advantage of Excalibur’s 20 years of experience in managing IT security solutions across a spectrum of industries.

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Hosting, Cloud & Software as a Solution (SaaS) services

It’s not surprising that Hosting, Cloud and Software as a Service are the fastest growing IT solutions. They enable businesses to access many of the most popular applications without the need for investment in computer hardware or software.

These services give substantial cost savings to businesses, plus the flexibility to scale up or down, simple integration and easy administration. They also enable employees to work from any PC anywhere in the world so productivity gains are a given too. Excalibur are able to support you with a number of SaaS solutions, covering infrastructure and software solutions.

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Consultancy

Every service Excalibur offers is based around us understanding your needs and business requirements.

IT consultancy takes an in-depth look into your business objectives and current solutions. Our IT engineers will then create a Technology Road Map focused on how you will achieve your goals, the order of each step and when they need to be implemented.

Excalibur offer a range of consultancy services, covering all industries, sizes of business and budget levels.

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Why are Excalibur different?

Every company is different. Whether you are a SOHO, small/medium business or large enterprise, at Excalibur we understand and we tailor our solutions accordingly. We are honest and transparent, which is why we partner with a large base of customers who regularly recommend us to their other businesses.

So how do we help?

Our objective is simple, we help businesses to leverage technology to enhance the way they work, improve customer experience and maximise employee engagement because happy staff equal happy customers. All these elements will ultimately result in growth and profitability.

Every business wants to understand technology and how to harness it to their advantage. You’ll need to know the best time, the benefits, how to keep it secure and of course pricing. At Excalibur we conduct a thorough understanding of your business then help you to achieve your objectives.

Why are Excalibur different?

There can often be too much attention on choosing a supplier and not enough on the challenges that switching services can present. Resource, admin, shipping to multiple locations, organising the “go live” and what happens when it something inevitably goes wrong are all factors that will cost your business money.

So how do we help?

When you buy from Excalibur, you’ll be allocated to a dedicated Provisioning Advisor to manage the “go-live” of your product or service.  They take all the pain away from you, dealing with everything from contracts, ordering, matching devices to SIM’s, delivery and cost centre set up to the go live day itself. In short, the will ensure the whole process runs smoothly.

For larger businesses a Prince II Project Manager will work with you to build a “go live” project plan with actions, who is responsible and delivery dates. Working closely with your Provisioning Advisor, your Project Manager will issue regular updates, progress reports and also provide on-site support for the go live date if you need it. Ultimately, the “go live” disruption to your business will almost always be minimal.

Why are Excalibur different?

We pride ourselves in having 4 support staff to every 1 person in the sales team. This is the opposite to most of our competitors but we know that it’s this service that sets us apart from the rest.  We’re a ‘Sunday Times Top 100’ business which enables us to attract the best talent in the industry and the customer is at the heart of everything we do. Our clients deal with people who are passionate and motivated to deliver an unrivalled service.

So how do we help?

Excalibur has invested in developing an end-to-end SalesForce solution that delivers a thorough support process to our customers. This focus on best in class process and support helped us to secure our ISO 9001 2015 accreditation. We always monitor, measure and adapt to make sure we deliver our Service Level Agreements we promise to our customers.

Regardless of who you speak to your service will always be consistent. We take on the project, admin and organisation leaving you to do your job.

Why are Excalibur different?

Every Excalibur customer is allocated an Account Manager and you’ll deal with our Customer Service team on a day to day basis. Your Account Manager will have overall responsibility for your account to ensure it runs smoothly and regular reviews happen to ensure everything is still fit for purpose. They will also monitor the delivery of your solutions.

So how do we help?

Our clients love how we add value and go above and beyond for them. You’ll receive service review meetings with your account manager, in-depth analysis to manage time and monitor costs and access to new technologies as they come to market via our Discovery Days.

We’re happy to get involved in any charity or community work you’re doing plus we’ll keep you posted with regular tech updates.

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Come along to our Discovery Day

What technology is available to me?

It's a question we get asked a lot so we designed our Discovery Days for you to come and find out. Visit Excalibur HQ and we'll show you the solutions that will transform your business.

We run them throughout the year so simply choose a date that suits you.

Our IT solutions case studies...

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